ActiveSync does not recognize partnership name after initial sync

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DAGAUS190 - 14 Dec 2004 20:49 GMT

I tried posting about this before, but the reply did not help.
I have a Dell Axim X3, recently reformatted and updated bios and software
from Dells site, which resolved a problem where the ActiveSync connection
would drop during syncronization.
Things worked great, syncing between home (XP, SP2) and work (W2K, SP4) and
then both computers started to refuse to see the existing partnership.
I would connect and sync on either one, but next time I tries to sync, the
connection would only come up as Guest. Rebooting the PC or soft-resets of
the PPC did not help.
I have tried deleting all partnerships multiple times.
I can connect and create new partnership on one PC. Even before attempting
the dual partnership on the other, the first PC will not recognize the
partnership just created.
Any assistance would be greatly appreciated. Would definitely prefer not to
have to do another hard reset on the PPC if possible.
Thanks.

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David

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Rob Borek [MS MVP] - 14 Dec 2004 23:55 GMT

>I tried posting about this before, but the reply did not help.
>I have a Dell Axim X3, recently reformatted and updated bios and software
[quoted text clipped - 11 lines]
>Any assistance would be greatly appreciated. Would definitely prefer not to
>have to do another hard reset on the PPC if possible.

Did you restore from a backup made before the ROM upgrade for the X3?

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Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
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DAGAUS190 - 15 Dec 2004 13:03 GMT

No, I didn't do that.
The PPC and ActiveSync worked just fine for several weeks, and then this
started happening. In the mean time, the original back-up was overwritten.
I vaguely recall a KB article several years ago, when I was using an Ipac,
but I cannot find it in the Knowledge Base.

David

> >I tried posting about this before, but the reply did not help.
> >I have a Dell Axim X3, recently reformatted and updated bios and software
[quoted text clipped - 13 lines]
>
> Did you restore from a backup made before the ROM upgrade for the X3?

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Todd - 29 Dec 2004 23:32 GMT

Rob, I think I did this and now I can't sync up. And when it tries the
partnership of pocket_pc it says it in use already. but I have none of that
name.
What can i do??? I did restore from a previous backup after the rom update.

Todd

>>I tried posting about this before, but the reply did not help.
>>I have a Dell Axim X3, recently reformatted and updated bios and software
[quoted text clipped - 15 lines]
>
> Did you restore from a backup made before the ROM upgrade for the X3?

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J Ravalia [MSFT] - 30 Dec 2004 07:56 GMT

Todd....
Can you go to your %temp% directory on your PC's and mail me the wces*.log
files

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Juggs Ravalia
<jayrava@online.microsoft.com>
This posting is provided "AS IS" with no warranties, and confers no rights

> Rob, I think I did this and now I can't sync up. And when it tries the
> partnership of pocket_pc it says it in use already. but I have none of
[quoted text clipped - 26 lines]
>>
>> Did you restore from a backup made before the ROM upgrade for the X3?

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Rob Borek [MS MVP] - 31 Dec 2004 21:58 GMT

>Rob, I think I did this and now I can't sync up. And when it tries the
>partnership of pocket_pc it says it in use already. but I have none of that
>name.
>What can i do??? I did restore from a previous backup after the rom update.

Perform a hard reset and start from scratch - that is the only way.
You cannot restore from a backup after a ROM upgrade.

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Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

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