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James Lewis - 27 Jun 2005 01:05 GMT

My i-mate with Windows Mobile was syncronising perfectly until I copied my
work outlook.pst file to my home PC where I sync my i-mate. All the
folders except my inbox syncronised. The message - 'updating folder
hirearchy' momentarily appeared and then the error message that attention
was required and conflicts needed to be resolved. I have tried everything
to sort it out and failed. Does anyone have an idea or has come across
this before?

Thanks

james.

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Rob Borek [MS MVP] - 28 Jun 2005 04:40 GMT

>My i-mate with Windows Mobile was syncronising perfectly until I copied my
>work outlook.pst file to my home PC where I sync my i-mate. All the
[quoted text clipped - 3 lines]
>to sort it out and failed. Does anyone have an idea or has come across
>this before?

It sounds as though ActiveSync is confused on what to sync, as the
Inbox has changed. Try deleting the partnership (File -> Delete
Partnership) in ActiveSync, and then re-cradle the device and
re-establish the partnership. Note that the partnership contains
ActiveSync backups and replication data only - if you sync files, just
say "No" when it asks you if you want to delete the synchronized files
directory.

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Rob Borek
Microsoft MVP - Mobile Devices
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James Lewis - 28 Jun 2005 08:34 GMT

>>My i-mate with Windows Mobile was syncronising perfectly until I copied my
>>work outlook.pst file to my home PC where I sync my i-mate. All the
[quoted text clipped - 3 lines]
>>to sort it out and failed. Does anyone have an idea or has come across
>>this before?

> It sounds as though ActiveSync is confused on what to sync, as the
> Inbox has changed. Try deleting the partnership (File -> Delete
[quoted text clipped - 3 lines]
> say "No" when it asks you if you want to delete the synchronized files
> directory.

Thank you very much indeed. It worked easily and straight away.

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