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Pocket PC Forum / End Users / ActiveSync / October 2005ActiveSync 4 Problem
I am testing ActiveSync 4 and it will not sync anything other than notes with my device, it gives me the usual desktop error 85010014 Any ideas ? Hi Markie, I have yet to encounter this kind of error message. You could try running the Scanpst utility to check for any corruption in the PST file (the file that stores your Outlook data). Search for scanpst.exe on your computer. Alternatively, uncheck all options under Tools -> Options and then attempt to sync. Check if the error message is generated. Proceed to sync only one information type at a time. See if that helps narrow down your cause. AS 4.0 is not going to give you any added functionality for devices that run on OS's prior to Windows Mobile 2005. If you intend to revert back to a previous version then --- 1. Uninstall ActiveSync 4.0. 2. Open File Explorer, navigate to the System32 directory in your Windows directory, and then manually delete the dynamic-link library Rapi.dll. 3. Reinstall the previous version of ActiveSync. Good luck !!  SignatureRegards, Raj Pillai Microsoft MVP - Mobile Devices http://www.pocketpcfaq.com/raj >I am testing ActiveSync 4 and it will not sync anything other than > notes with my device, it gives me the usual desktop error 85010014 > > Any ideas ? I need to use AS 4 , so need to get it working, i have unchecked as suggested , so.... notes work always , if i add either mail, calender or tasks it fails with the message i posted before. What do they have in common that notes syncing does not ??? Mark also i have tried scanpst and it finds no errors ... 85010014 is internal server (here is your desktop activesync) error. Try take a look at %tmp%\wceslog.log and see if you can find any clue. SignatureHui Chen [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. > I am testing ActiveSync 4 and it will not sync anything other than > notes with my device, it gives me the usual desktop error 85010014 > > Any ideas ? Cannot see much in the way of clues here, however i have included dump of logs if anybody can make a guess :) Log from wceslog.log 07/15/2005 19:51:09.404 Process C:\Program Files\Microsoft ActiveSync\WCESMgr.exe p(2980) 07/15/2005 19:51:16.133 p(2980) t(3296) TraceToFile -> ERROR in CRegSettings::Initialize : hr = 0x80070002 - RegSettings.cpp(91) 07/15/2005 19:51:16.133 p(2980) t(3296) SyncEngPerf -> Sync Statistics: Starting processing of request - Service.cpp(1156) 07/15/2005 19:51:16.133 Dump of client message request. Parameters: [User=DEFAULT&DeviceId=86E3284282A7E82FA36A737AEC103014&DeviceType=PocketPC&Cmd=FolderSync]. Email: []. Protocol Version [3]. <?xml version="1.0" encoding="utf-8"?> <FolderSync xmlns="FolderHierarchy:"> <SyncKey>0</SyncKey> </FolderSync> 07/15/2005 19:51:16.133 p(2980) t(3296) Notif -> CMapiSession::Register - entering - mbase.cpp(1890) 07/15/2005 19:51:16.133 p(2980) t(3296) Notif -> CMapiSession::Register(0x1e03eec) - m_ulSessionConnectionId = 1, m_ulStoreConnectionId = 38297400 - mbase.cpp(1974) 07/15/2005 19:51:16.133 p(2980) t(3296) Notif -> CMapiSession::Register - returning 0x0 - mbase.cpp(2012) 07/15/2005 19:51:16.133 p(2980) t(3296) DbApi -> CTransaction::_ExecuteCommand - hr = 0x80040e37 - trans.cpp(994) 07/15/2005 19:51:16.133 p(2980) t(3296) DbApi -> CTransaction::Execute - hr = 0x80040e37 - trans.cpp(1120) 07/15/2005 19:51:16.133 p(2980) t(3296) Mbase -> CMetaData::_DeleteTempHsIdTable - hr = 0x80040e37 - mdata.cpp(2004) 07/15/2005 19:51:16.133 p(2980) t(3296) Notif -> CMapiSession::EnableCallbacks(0x1) - m_bEnableCallbacks = 0 - mbase.cpp(2050) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CMetaHelper::GetOneStringProperty : hr = 0x8007000d - mhelp.cpp(4989) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CMetaHelper::GetOneStringProperty : hr = 0x8007000d - mhelp.cpp(4989) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CMetaHelper::GetOneStringProperty : hr = 0x8007000d - mhelp.cpp(4989) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CMetaHelper::GetOneStringProperty : hr = 0x8007000d - mhelp.cpp(4989) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CMetaHelper::GetOneStringProperty : hr = 0x8004060e - mhelp.cpp(4966) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CFolderSyncMgr::_BuildFolderNode : hr = 0x8004060e - FolderSyncMgr.cpp(1422) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CFolderSyncMgr::_BuildChangeList : hr = 0x8004060e - FolderSyncMgr.cpp(1579) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CFolderSyncMgr::_Execute : hr = 0x8004060e - FolderSyncMgr.cpp(243) 07/15/2005 19:51:16.133 p(2980) t(2076) FolderSyncMgr -> CFolderSyncMgr::_Execute - change #s (client=0, new=4294967295), gen ids (client=0, new=0), executionStatus=0, hr=0x8004060e - FolderSyncMgr.cpp(306) 07/15/2005 19:51:16.133 p(2980) t(2076) FolderSyncMgr -> CFolderSyncMgr::_Execute - executionStatus=0, hr=0x8004060e - FolderSyncMgr.cpp(374) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CCmdProcessor::ExecuteCmd : hr = 0x8004060e - CmdProcessor.cpp(186) 07/15/2005 19:51:16.133 p(2980) t(2076) TraceToFile -> ERROR in CMsgProcessor::_DoExecute : hr = 0x8004060e - MsgProcessor.cpp(974) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Begin Sync Statistics - Service.cpp(2014) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Cmd:SY=0,SM=0,SF=0,SR=0,GA=0,FS=1,FC=0,FD=0,FU=0,MI=0,GE=0,MR=0 - Service.cpp(2027) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Syn:CN=0,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2037) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Syn:CA=0,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2047) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Syn:IN=0,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2057) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Syn:TA=0,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2067) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Syn:FS=0,SS=0,RS=0 - Service.cpp(2071) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Oth:CU=1,TU=1,BR=0,RS=0 - Service.cpp(2076) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> End Sync Statistics - Service.cpp(2077) 07/15/2005 19:51:16.133 p(2980) t(2076) SyncEngPerf -> Sync Statistics: Finished processing request - Service.cpp(2274) Log from wcesmgr.exe 07/15/2005 19:51:00.280 **************** Logging Started **************** 07/15/2005 19:51:00.280 Process C:\Program Files\Microsoft ActiveSync\WCESMgr.exe p(2780) 07/15/2005 19:51:00.280 ActiveSync second instance started, Cmd line: '/onconnect' 07/15/2005 19:51:00.280 ActiveSync second instance exiting 07/15/2005 19:51:00.280 **************** Logging Stopped **************** 07/15/2005 19:51:00.791 Checking existing partnership on device 0x271C0C21. 07/15/2005 19:51:04.396 DTPT: Setting DTPT network to {18AD9FBD-F716-ACB6-FD8A-1965DB95B814} 07/15/2005 19:51:04.396 DTPT: Send DTPT Network={18AD9FBD-F716-ACB6-FD8A-1965DB95B814}. Result=0x00000000 07/15/2005 19:51:09.404 *** Http listener loaded 07/15/2005 19:51:09.404 Connected to device 0x271C0C21 (PocketPC, WM_Mark_Hill) [partner 0] 07/15/2005 19:51:09.404 **** Starting synchronization engine 07/15/2005 19:51:10.655 Remote object: 'Ink', SSPId: 0x00002710 [8 items] 07/15/2005 19:51:10.655 Remote object: 'Favorite', SSPId: 0x00002711 [4 items] 07/15/2005 19:51:10.655 Remote object: 'Media', SSPId: 0x00002712 [1 items] 07/15/2005 19:51:10.655 Remote object: 'File', SSPId: 0x00002713 [26 items] 07/15/2005 19:51:10.655 WARNING: Object type 'Mobile Application Link' is not installed on the device 07/15/2005 19:51:13.479 Scanning desktop SSP for 'Favorite' 07/15/2005 19:51:13.479 Done scanning 'Favorite' [0 creates, 0 modifys, 0 deletes] 07/15/2005 19:51:13.479 Scanning desktop SSP for 'Ink' 07/15/2005 19:51:13.479 Done scanning 'Ink' [0 creates, 0 modifys, 0 deletes] 07/15/2005 19:51:13.479 Start remote log processing for 'Ink': [0 changes, 8 items] 07/15/2005 19:51:13.479 Done remote log processing for 'Ink' 07/15/2005 19:51:13.479 **** Synchronization engine started 07/15/2005 19:51:14.982 p(2980) t(3376) AirSyncStatusXML -> Process XML: <SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617) 07/15/2005 19:51:14.982 p(2980) t(3376) AirSyncStatusXML -> Process XML: <SyncBegin Partner="{E6721238-1D6B-418E-9B02-4EC5246B5E48}" Datatype=""/> - ASStatus.cpp(617) 07/15/2005 19:51:15.983 p(2980) t(3376) AirSyncStatusXML -> Process XML: <Status Partner="{E6721238-1D6B-418E-9B02-4EC5246B5E48}"><Progress value="0"/></Status> - ASStatus.cpp(617) 07/15/2005 19:51:15.983 p(2980) t(3376) AirSyncStatusXML -> Process XML: <Status Partner="{E6721238-1D6B-418E-9B02-4EC5246B5E48}"><Total value="100"/></Status> - ASStatus.cpp(617) 07/15/2005 19:51:15.983 p(2980) t(3376) AirSyncStatusXML -> Process XML: <Status Partner="{E6721238-1D6B-418E-9B02-4EC5246B5E48}"><StatusString type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617) 07/15/2005 19:51:15.983 p(2980) t(3376) AirSyncStatusXML -> Process XML: <Error Partner="{E6721238-1D6B-418E-9B02-4EC5246B5E48}" Code="85010014" Title="View status" Body="ActiveSync encountered a problem on the desktop."/> - ASStatus.cpp(617) 07/15/2005 19:51:15.983 p(2980) t(3376) AirSyncStatusXML -> Process XML: <SyncEnd Partner="{E6721238-1D6B-418E-9B02-4EC5246B5E48}" Datatype=""/> - ASStatus.cpp(617) 07/15/2005 19:51:15.983 p(2980) t(3376) AirSyncStatusXML -> Process XML: <SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617) 07/15/2005 19:51:17.455 **** Starting synchronization of all out-of-date items 07/15/2005 19:51:17.455 Synchronizing 0 items 07/15/2005 19:51:17.455 **** Completed synchronization interestingly i have found that when i am in the office everything works okay, yet offline or via VPN into the office it does not work except notes. any thoughts ? could it be that activesync 4 does not allow for remote sync ? It only allows for local, (wired), bluetooth, or IR sync, no network sync, no wifi sync in activsync 4 | interestingly i have found that when i am in the office everything | works okay, yet offline or via VPN into the office it does not work | except notes. any thoughts ? Can you delete the partnership by "File->Delete Mobile Device" menu and recreate a new partnership? SignatureHui Chen [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. > Cannot see much in the way of clues here, however i have included dump > of logs if anybody can make a guess :) [quoted text clipped - 9 lines] > 07/15/2005 19:51:16.133 Dump of client message request. > Parameters: [User=DEFAULT&DeviceId=86E3284282A7E82FA36A737AEC103014&DeviceType=PocketPC& Cmd=FolderSync]. > Email: []. > Protocol Version [3]. [quoted text clipped - 140 lines] > 07/15/2005 19:51:17.455 Synchronizing 0 items > 07/15/2005 19:51:17.455 **** Completed synchronization that does not work either, it works from the wireless network in work when the exchange server is available. it does not work when i am at home and either disconnected or using VPN to connect to the office. Not sure your exact configuration so I make some guess. You mentioned you use wireless network to sync in your office. I assume you sync with Exchange server directly since activesync4.0 doesn't support remote desktop sync. At home I assume you are trying to sync with your desktop outlook since you mentioned sync offline. Since you also mentioned VPN to office, I guess your home outlook is connected to Exchange backend. If my assumptions are all true, Window Mobile 5.0/ActiveSync 4.0 doesn't support sync the same data type (e.g. contacts) to both Exchange and an Outlook profile with Exchange backend. UI should prevents you from doing that. Not sure how you bypass the UI. SignatureHui Chen [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. > that does not work either, it works from the wireless network in work > when the exchange server is available. it does not work when i am at > home and either disconnected or using VPN to connect to the office. my laptop is on a wireless network in the office & activesync is through outlook , i.e. not directly to the exchange server. When i am in the office it works perfectly, When i come home i am either disconnected and running from local ost file or connected through VPN , neither of these scenarios work. I never connect directly to the exchange server. Hope that helps clarify my scenario. Mark If your Outlook is in cached mode, and disconnected, and you create a partnership and sync for the first time, it will fail the way in the log you posted. If you are syncing with the same laptop, try to create partnership and sync at least once in your office. Otherwise, try connect your home outlook via VPN, set your outlook to offline mode then disconnect, and try sync again. Once you can sync you are set. SignatureHui Chen [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. > my laptop is on a wireless network in the office & activesync is > through outlook , i.e. not directly to the exchange server. When i am [quoted text clipped - 6 lines] > > Mark excellent this seems to have fixed the syncing problem , so thats really cool , thanks. The only problem i have now is that while connected with VPN ActiveSync will not connect , the green icon spins around and around and no connection is made, i am guessing thats because the requests are being routed through the VPN or something. If i close the VPN and reconnect it works fine, does anybody have any ideas how to get around this , it was never an issue with 3.8 Just got my hands on an Axim X51 and Active Sync 4.0 I get the same error as below but in this case there is no exchange server configured in Outlook..only 2 pop3 accounts. Reinstalling does not help and deleting partneship is also wotrhless. Any idea on what to do? > I am testing ActiveSync 4 and it will not sync anything other than > notes with my device, it gives me the usual desktop error 85010014 > > Any ideas ? |
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