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Pocket PC Forum / End Users / ActiveSync / January 2006

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Activesync 4.1 WM5 and Exchange2003SP2 Problem

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Paul Findlay - 25 Jan 2006 17:32 GMT
I have an I-mate k-jam and I'm trying to set up the synchronisation with my
exchange server.
When the device is connected via USB to my laptop I can connect and Sync
with the Exchange Server, but only if the Exchange Server name is set to
Server01. This is fine, when I'm connected but when I want to connect via
GPRS activesync just says waiting for network.

I guess the problem is name resolution as Server01 wont resolve over GPRS
but if I put in the FQDN that resolves back to the exchange server I get the
dreaded 85010014 message that nobody seems to be able to resolve.

Any thoughts?
Chris De Herrera - 25 Jan 2006 19:59 GMT
Hi,
It's up to your network administrator to use the same internal and external
host name so you don't have to change it.  They can point to different IP
addresses as appropriate between the internal and external interfaces that
are used.

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Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

>I have an I-mate k-jam and I'm trying to set up the synchronisation with my
> exchange server.
[quoted text clipped - 9 lines]
>
> Any thoughts?
Paul Findlay - 25 Jan 2006 20:11 GMT
Hi Chris,

I resolved the resolution problem using pocket host which I got from one of
your other responses to another user. It looks as though I get a connection
now over GPRS but then activesync says Waiting for Network and the status
page says The server could not be contacted and the support code is 80072efd.
Are there ports I have to enable for this to work? I can browse owa and oma
pages from the phone.

Paul

> Hi,
> It's up to your network administrator to use the same internal and external
[quoted text clipped - 15 lines]
> >
> > Any thoughts?
Anthony Spielman - 26 Jan 2006 18:05 GMT
I am also having this problem. I have a Sprint PPC-6700 I am using Windows
2003 Serever SBS with SP1. I do not have a certificate. I have disabled SSL
in OMA (via IIS Manager) and on my device. Everything works great.
I subsequently installed Exchange SP2 so I can get push mail and remotely
stync tasks. I now receive security errors denying me access. Reverting back
to SP1 fixes everything.
Anyone know how to fix this problem? I would really appreciate the help.

Thanks
Tony
aspielman@pacbell.net
>I have an I-mate k-jam and I'm trying to set up the synchronisation with my
> exchange server.
[quoted text clipped - 9 lines]
>
> Any thoughts?
jd - 28 Jan 2006 11:17 GMT
Ive just set up SBS2003 with ExchangeSP2 and guess what, no connection. Im
not even remotely suprised!! (pun intended)

I am using a FQDN, but cannot sync to exchange locally when USB-connected to
the PC&User which is on the domain.

When using wireless my SBS is the DHCP server and gives the WM5 its IP! .
But Wm5 tries to create a VPN connection, persumably because I used the SBS
Async wizard. Which isnt needed and wont work as Im on the
internal-intranet.

Interestingly (for SBS post) I can browse on Wm5 to //SBSserver/ and can
click on the "Connect to the network now" wouldnt this be a good place to
configure the Wm5 device?

Complete and total bloody mess!
Anyone considering MS products should first read their "Product Benefits
Page" and then apply the principle that all the positive statements "Ease
and speed of configeration" & "Improved support for mobile devices" are in
fact a list of those things the products fail to achieve!!

>I am also having this problem. I have a Sprint PPC-6700 I am using Windows
>2003 Serever SBS with SP1. I do not have a certificate. I have disabled SSL
[quoted text clipped - 21 lines]
>>
>> Any thoughts?
The Lazy Slug - 28 Jan 2006 13:58 GMT
I've got a similar setup, but haven't had any problems at all, however I've
got a few pointers for you.

Are the ActiveSync firewall ports/Programs included ?
  C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
  C:\Program Files\Microsoft ActiveSync\wcescomm.exe
  C:\Program Files\Microsoft ActiveSync\rapimgr.exe
  ActiveSync Service on port 26675/TCP

Have you application unlocked you mobile ? (It seems that most phone
operators and manufactures lock the phone in some way. Search www.modaco.com 
forums for information on 'application unlocking' ) You can then copy across
and install the SBS certificate.

Is your wireless access point (I'm assuming that you're not refering to
GPS/GPRS/EDGE/UMTS) give out any DHCP addresses? If the wireless access is
via your PC, Activesync will fail - It's been disabled in version 4 due to
large company requests. (Poor excuse, I know)

Not too sure why your WM5 device is trying to connect via a VPN unless
you've configured it to or the mobile operator has done it. Check to see if
there are any VPN connection settings in your device. A cold boot maybe
required to reset it.

Hope this helps

> Ive just set up SBS2003 with ExchangeSP2 and guess what, no connection. Im
> not even remotely suprised!! (pun intended)
[quoted text clipped - 42 lines]
> >>
> >> Any thoughts?
jd - 28 Jan 2006 15:10 GMT
Im using AP-Routers with DHCP assigned from SBS
Wm5 gets IP from SBS not the APs
PC is on LAN/Domain

The VPN connection is actually called "SBS" and is created when using "SBS
Tools" in my PC start menu.

I will have a look at the ports issue.

However the PC is on the domain and has been configured by SBS(lastest
updates) which included activesync install of 3.8!
DUH! So had to install Async 4.1 maybe this is the issue, anyone know whats
up with SBS and Async3.8 V 4.1??

Can I configure SBS to install 4.1 on clients rather than 3.8? Should the
SBS updates not include 4.1 etc etc

> I've got a similar setup, but haven't had any problems at all, however
> I've
[quoted text clipped - 86 lines]
>> >>
>> >> Any thoughts?
Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] - 28 Jan 2006 15:30 GMT
SBS patches came out in the Active Sync 3.8 era not the 4.1 so no, the
SBS updates will not include the 4.1 active sync.

You manually install the cert with the new Mobile 5 phones... it is not
automatic.

>Im using AP-Routers with DHCP assigned from SBS
>Wm5 gets IP from SBS not the APs
[quoted text clipped - 118 lines]
>
>  
jd - 28 Jan 2006 17:14 GMT
I just cannot believe I have to manually copy over the cert, Ok, wheres the
SBS certificate?

> SBS patches came out in the Active Sync 3.8 era not the 4.1 so no, the SBS
> updates will not include the 4.1 active sync.
[quoted text clipped - 115 lines]
>>>>>>
>>>>>>Any thoughts?
Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] - 28 Jan 2006 17:42 GMT
There are two...

SBS 2003 sp1 came out in May... Active Sync 4.1 after that... they don't
refresh the SP1 for every update in every piece of software unfortunately.

http://msmvps.com/blogs/bradley/archive/2005/07/27/59768.aspx

>I just cannot believe I have to manually copy over the cert, Ok, wheres the
>SBS certificate?
[quoted text clipped - 138 lines]
>
>  
jd - 28 Jan 2006 22:22 GMT
Thanks, great that worked!!

Only problem now is, why is wm5 trying to create a vpn connection when im
connected wifi locally?

And whats with the push mail (notification) settings, is wm5 asking to put
in an email address for the pda??

> There are two...
>
[quoted text clipped - 128 lines]
>>>>>>>>
>>>>>>>>Any thoughts?
The Lazy Slug - 29 Jan 2006 22:21 GMT
Hi jd

have you checked your VPN connection settings on your phone yet ?

The 'push' mail notification settings are not yet real push email. An update
is required for all wm5 devices which has only been released by one
manufacutrer in Taiwan so far - Jason Langridges's blog is worth keeping an
eye on for developements on this
http://blogs.msdn.com/jasonlan/archive/2006/1/19.aspx plus your device
manufacturers website.

What your phone is currently offering you is AUTD (always-up-to-date).

The bottom line difference between the two is that AUTD sends your phone a
text message (via your service provider) telling it to sync with the server.
The 'push' email update for your device when it finally arrives, (and I do
assure you a LOT of people are waiting for this)  means that your phone is
directly in contact with your SBS server all of the time (cost about 1mb of
data a month). When a new message is available, the server sends a directly
message to you phone telling it to sync.

If you want to use AUTD, you are very much in the hands of your service
operator. Search the  www.modaco.com for help with your one. You can call
them and ask them about their email to sms service (They are unlike to know
what AUTD is). Hopefully they will give you an email address that you can
input into your pda. (it will be something like your mobile number plus the
domain name of your service provider).

I do encourage you to try a few wm5 forums as your queries would probably be
better servered by them.

> Thanks, great that worked!!
>
[quoted text clipped - 136 lines]
> >>>>>>>>
> >>>>>>>>Any thoughts?
jd - 30 Jan 2006 09:18 GMT
Thanks Slug,

Will I need Exchange03-SP2? and is it OK to intsall SP2 on SBS?

> Hi jd
>
[quoted text clipped - 193 lines]
>> >>>>>>>>
>> >>>>>>>>Any thoughts?
The Lazy Slug - 31 Jan 2006 20:27 GMT
Yep, SP2 is required, although I'm glad to say that so far, it seems quite a
painless exercise.

Check out
http://www.vladville.com/articles/exchangesp2sbs2003.asp
for full info on installing it.

Also have a look at
http://support.microsoft.com/default.aspx?scid=kb;en-us;907747
about enabling IMF updates (Note: visit MICROSOFT update site , rather than
WINDOWS update site to find the imf updates)

Finally have a look at Susan's post on 'Paranoia for Phones' and the remote
management features.
http://msmvps.com/blogs/bradley/archive/2005/12/07/78359.aspx

> Thanks Slug,
>
[quoted text clipped - 197 lines]
> >> >>>>>>>>
> >> >>>>>>>>Any thoughts?
 
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