WM 2003 Inbox sync issues

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dookie - 27 Jan 2006 14:38 GMT

I'm experiencing what seems like a common problem, though I have not been
able to locate a solution. My Windows Mobile 2003 smartphone synced fine
for some time but has developed the inbox problems ('updating folder
hierarchy' fails, then 'attention required'). I use Outlook 2003 with an
Exchange 2003 back-end, but the phone syncs directly with Outlook (and not
the server). Calendar/Contacts/Tasks work great.

I've been racking my brain to try to come up with changes that might have
triggered it.XP SP2? Exchange 2003 SPx? Office 2003 SPx? I just don't know.

Because it's not a full-on PPC, there is no partnership to delete/recreate
in ActiveSync. I keep trying newer versions of ActiveSync as they are
released (4.1.0 currently), but so far, no love.

Any input appreciated.

Thx,

Kevin

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Raj Pillai - 29 Jan 2006 10:28 GMT

Hi Kevin,

Have you tried running Detect & Repair feature available under the Help menu
in Outlook to scan the pst file. Additionally, you can also try running the
Scanpst utility to check for any corruption in the PST file (the file that
stores your Outlook data). Search for scanpst.exe on your computer.

You will need to run it against the .pst file. If you are unable to locate
the path of the .pst file, do the following:

1. Open Outlook.
2. Click File -> Data File Management
3. This should list all the PST files that are present. Click Open Folder
and you should find the storage path of your *.pst file.

Signature

Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj

> I'm experiencing what seems like a common problem, though I have not been
> able to locate a solution. My Windows Mobile 2003 smartphone synced fine
[quoted text clipped - 16 lines]
>
> Kevin

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dookie - 31 Jan 2006 13:06 GMT

Thanks but "I use Outlook 2003 with an Exchange 2003 back-end", thus no .PST
to scan. It's all on the server.

Any other ideas?

Kevin

> Hi Kevin,
>
[quoted text clipped - 37 lines]
>>
>> Kevin

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