Treo 700w PUSH email

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JM - 27 Jan 2006 19:08 GMT

Hello,

I have a Treo 700w with Windows Mobile 5.0 on Verizon EVDO

Internet works fine.
Hotmail works fine.

however, I cannot get Exchange/outlook wireless sync to work.

under Exchange server, I put mail.my.com, ticked require ssl, and set my
username, password and domain.
I used the same steps on Windows Mobile 2003 second edition and it works by
pulling but what about Windows Mobile 5.0? how do I get this device to get
emails? DO I have to establish a vpn first?

I copied a certificate to the device. What am I missing?

Makes you really appreciate RIM devices as they are not this difficult to
setup.

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Rob Borek [MS MVP] - 27 Jan 2006 23:39 GMT

>Hello,
>
[quoted text clipped - 15 lines]
>Makes you really appreciate RIM devices as they are not this difficult to
>setup.

What error messages are you seeing? Have you entered your device's
e-mail address and schedule into ActiveSync (Menu -> Schedule)?
Ensure that "As Items Arrive" is selected, and tap on the bottom link
to set up the e-mail address.

Note that the 700w does not yet have the push e-mail that is in the
Messaging and Security Feature Pack (MSFP), which doesn't require
setting a schedule or entering an e-mail address for the device.

Signature

Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

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Alison - 28 Jan 2006 14:35 GMT

Rob,

I am having similar issues.... I have a Treo 700w with Windows Mobile 5.0
on Verizon.

I have got hotmail, my isp account, and a pop3 account to work. And can
also sync my other pop3 (whici is my outlook account) using the Verizon
provided sync product to my Treo. However, I can't get ActiveSync to work
between my device and my PC. Here's what I've tried, based on various
otgher articles I've read:

- removed Business Contact Mgr - didn;t really use it so no problem
- reinstalled Office 2003 due to corruption caused by BCM
- removed and reinstalled activesync 4.1
- repaied activesync 4.1
- reconfigured persoanl firewall to allow the 3 activesync programs to
pass thorugh
- installed Avantgo - don't see why other than it is going to push me
stuff I don't want
-removed and reinstalled activesync 4.1
- already performed action you suggested below at some point above

The Active sync connect starts, then sits for a while displaying 'looking
for changes' then eventually, after about 5 minutes, a window pops up with
the 'combine or replace' options. Regardless of which of the 3 options I
select, an error message is immediately displayed. There is no error code,
but the title of hte box is 'Microsoft ActiveSync' and the content is:

"Synchronization cannot be completed successfully. Reconnect your device
and try again. If the problem persists, see the Microsoft ActiveSync
Troubleshooter in Microsoft Activesync Help on your desktop computer"

Any ideas?? I love my Treo, I love the concept, but this is far too much
of a pain. I've spent over 2 weeks messing around with this and I'm
disappointed with the entire process.

Alison

>>Hello,
>>
[quoted text clipped - 15 lines]
>>Makes you really appreciate RIM devices as they are not this difficult to
>>setup.

> What error messages are you seeing? Have you entered your device's
> e-mail address and schedule into ActiveSync (Menu -> Schedule)?
> Ensure that "As Items Arrive" is selected, and tap on the bottom link
> to set up the e-mail address.

> Note that the 700w does not yet have the push e-mail that is in the
> Messaging and Security Feature Pack (MSFP), which doesn't require
> setting a schedule or entering an e-mail address for the device.

Reply to this Message

Rob Borek [MS MVP] - 29 Jan 2006 01:29 GMT

>Rob,
>
[quoted text clipped - 23 lines]
>select, an error message is immediately displayed. There is no error code,
>but the title of hte box is 'Microsoft ActiveSync' and the content is:

What firewall program are you using? Have you tried disabling it
completely, then trying to sync? Personal firewalls are the biggest
problem with ActiveSync, since ActiveSync uses standard TCP/IP to
communicate to the computer.

Signature

Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

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Chris De Herrera - 30 Jan 2006 21:46 GMT

Hi,
The Verizon mail client conflicts with ActiveSync. Have you tried stopping
it while you sync?

Signature

Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
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http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Rob,
>
[quoted text clipped - 64 lines]
>> Messaging and Security Feature Pack (MSFP), which doesn't require
>> setting a schedule or entering an e-mail address for the device.

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Brad - 31 Jan 2006 15:53 GMT

I had a similar issue, and I was beating my head against a wall trying
to figure it out. I eventually enabled and disabled forms based
authentication in the ESM, and it started working for me after that.

good luck,
Brad

> Hello,
>
[quoted text clipped - 15 lines]
> Makes you really appreciate RIM devices as they are not this difficult to
> setup.

Reply to this Message