Palm 700W ActiveSync 4.1 Synchronization Problem

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LSI - 31 Jan 2006 16:17 GMT

After setting up ActiveSync 4.1 for the sixth time now, I still can't get my
Treo 700W running Windows Mobile 5.0 with my XP sp2 laptop using Microsoft
ActiveSync 4.1. What's up with that??? I've stopped my antivirus and firewall
software, to no avail. It just sits there, saying either "synchronizing" or
"looking for changes", with no status updates on the individual items. Left
on its own, it will eventually error out. Please help!

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Paul G. Tobey [eMVP] - 31 Jan 2006 16:42 GMT

The error information is useful. Don't leave it unreported. Are you using
a VPN? What firewall, specifically? If the Windows XP firewall, it's
better to leave it on and let AS4.1 install set itself up to work with the
firewall.

Paul T.

> After setting up ActiveSync 4.1 for the sixth time now, I still can't get
> my
[quoted text clipped - 6 lines]
> Left
> on its own, it will eventually error out. Please help!

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LSI - 31 Jan 2006 16:55 GMT

I'm running BlackICE and no Windows firewall, with Symantec antivirus 9. I'm
on a corporate network, patched into the LAN. I'd hate to think about trying
to configure this beast across a VPN!

> After setting up ActiveSync 4.1 for the sixth time now, I still can't get my
> Treo 700W running Windows Mobile 5.0 with my XP sp2 laptop using Microsoft
> ActiveSync 4.1. What's up with that??? I've stopped my antivirus and firewall
> software, to no avail. It just sits there, saying either "synchronizing" or
> "looking for changes", with no status updates on the individual items. Left
> on its own, it will eventually error out. Please help!

Reply to this Message

LSI - 31 Jan 2006 19:19 GMT

OK. I got the initial synchonization to work by tweaking the BlackICE
Firewall port settings. However, I still can't synchronize "on demand". I can
hook up the device as many times as I like, but it still won't initiate a
connection, and when I attempt to connect manually, it can't find it over the
USB connection. 'Bout ready to return this device and throw in the towel, so
any advice would be greatly appreciated.

> I'm running BlackICE and no Windows firewall, with Symantec antivirus 9. I'm
> on a corporate network, patched into the LAN. I'd hate to think about trying
[quoted text clipped - 6 lines]
> > "looking for changes", with no status updates on the individual items. Left
> > on its own, it will eventually error out. Please help!

Reply to this Message

Paul G. Tobey [eMVP] - 31 Jan 2006 19:40 GMT

So, it will sync when connected, but not on the occurrence of some other
event?

Paul T.

> OK. I got the initial synchonization to work by tweaking the BlackICE
> Firewall port settings. However, I still can't synchronize "on demand". I
[quoted text clipped - 23 lines]
>> > Left
>> > on its own, it will eventually error out. Please help!

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LSI - 31 Jan 2006 20:11 GMT

It will sync on connection after rebooting the PC. Once it has connected and
sync'ed, you can forget it until the PC is rebooted again. What a piece of
crap!

> So, it will sync when connected, but not on the occurrence of some other
> event?
[quoted text clipped - 28 lines]
> >> > Left
> >> > on its own, it will eventually error out. Please help!

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Paul G. Tobey [eMVP] - 31 Jan 2006 20:29 GMT

Well, the best I can offer is that you should capture the logs from the
%tmp% folder of the form wce*.* and call MS support. This doesn't happen
for everyone, so if there are any other unique characteristics that you can
adjust, that might get you fixed up.

Paul T.

> It will sync on connection after rebooting the PC. Once it has connected
> and
[quoted text clipped - 40 lines]
>> >> > Left
>> >> > on its own, it will eventually error out. Please help!

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LSI - 31 Jan 2006 22:03 GMT

Finally got th sync working. My Symantec Antivirus kept re-enabling "file
system auto protect" even after I had manually shut it off. Liking the device
better now. Maybe it'll make it thru the week without meeting the hammer
after all!

> Well, the best I can offer is that you should capture the logs from the
> %tmp% folder of the form wce*.* and call MS support. This doesn't happen
[quoted text clipped - 47 lines]
> >> >> > Left
> >> >> > on its own, it will eventually error out. Please help!

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