Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
Discussion Groups
End Users
Pocket PCActiveSyncMultimediaEBooksWirelessSmartPhones
Developers
Windows MobileSmartPhonesWinCE ProgrammingVB for WinCEVC++ for WinCEPlatform BuilderTest Tools
PocketPC DirectoryFree SoftwareWeb Resources
Related Topics
PalmMobile PhonesMore Topics ...

Pocket PC Forum / End Users / ActiveSync / July 2006

Tip: Looking for answers? Try searching our database.

Cant sync over air

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
Steve - 27 Mar 2006 20:37 GMT
I have setup activesync to syncronize with my exchange server.  When I sync
the device (T-Moblie MDA) via USB, everything works correctly.  When I try
to sync the device over the air, it tells me the exchange server could not
be found.

I can get to my OWA site from my mobile device and log on just fine.

Any suggestions would be appreciated.

Thanks

Steve
Chris De Herrera - 27 Mar 2006 22:10 GMT
Hi,
Did you check the host name or IP address of the Exchange server to make
sure it is accessible outside the company?  Is your account setup in
Exchange to support mobile devices?

Signature

Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

>I have setup activesync to syncronize with my exchange server.  When I sync
>the device (T-Moblie MDA) via USB, everything works correctly.  When I try
[quoted text clipped - 8 lines]
>
> Steve
Steve - 27 Mar 2006 22:24 GMT
Yes, and Yes.  The Exchange Server is part of SBS 2003.  The user is a
"mobile user", and I have confirmed that all of the Exchange ActiveSync
settings, AUTD, etc are enabled.

From the device, I can log onto my exchange server (e.g.
https:\\mail.comapany.com\Exchange) with no problems.  I have the server
name in ActiveSync entered like "mail.company.com", and I can sync ok via
USB, but over the air, the server is not found.

> Hi,
> Did you check the host name or IP address of the Exchange server to make
[quoted text clipped - 13 lines]
>>
>> Steve
Chris De Herrera - 28 Mar 2006 16:26 GMT
Hi,
Since the server is unavailable, try installing vxutil from www.cam.com and
confirm that the host name is found when you are connected outside the
company.

Signature

Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Yes, and Yes.  The Exchange Server is part of SBS 2003.  The user is a
> "mobile user", and I have confirmed that all of the Exchange ActiveSync
[quoted text clipped - 22 lines]
>>>
>>> Steve
Steve - 28 Mar 2006 18:20 GMT
The server is visable from outside as I can use Exchange OWA without issue.

> Hi,
> Since the server is unavailable, try installing vxutil from www.cam.com 
[quoted text clipped - 27 lines]
>>>>
>>>> Steve
George - 28 Mar 2006 23:24 GMT
If you have a frontend backend config one thing that fixed it for me is to
check intergrated auth on the backend server under IIS /exchange

> The server is visable from outside as I can use Exchange OWA without issue.
>
[quoted text clipped - 29 lines]
> >>>>
> >>>> Steve
Steve - 29 Mar 2006 00:03 GMT
Im on just a single SBS2003 server.  I just followed the instructions during
setup and havent changed anything since.

> If you have a frontend backend config one thing that fixed it for me is to
> check intergrated auth on the backend server under IIS /exchange
[quoted text clipped - 39 lines]
>> >>>>
>> >>>> Steve
Networks - 19 Jun 2006 13:45 GMT
I am experiencing this same problem -- have you found a solution?
Signature

Networks.Nssinc

> Im on just a single SBS2003 server.  I just followed the instructions during
> setup and havent changed anything since.
[quoted text clipped - 42 lines]
> >> >>>>
> >> >>>> Steve
Franz Leu - 19 Jun 2006 15:01 GMT
Have you added the cert for the SBS to the mobile?

Franz

>I am experiencing this same problem -- have you found a solution?
>
[quoted text clipped - 56 lines]
>> >> >>>>
>> >> >>>> Steve
David L. Leon, P.C. - 29 Jul 2006 05:32 GMT
Ok, I'm drifting from the original thread, as I have a similar problem with
mine (Motorola Q w/ WM5, SBS2k3, can't sync over air or corded).

Here's the setup:

1. Work computer has SBS 2003, with exchange, dummy ip address. It is behind
a hardware firewall router, with a static ip address. Port forwarding is set
to forward port 443 to the server.

2. My isp has an "A" record to point the hardware router's public static ip
address to the internal dummy address of the SBS server. There is a
commercial security certificate issued by a third party, and the
corresponding cert is installed on the cellphone.

3. On a remote computer, I can type https://servername.company.com in a web
browser. I get the Welcome to small business server 2003, with the options :
My Company's Internal Web Site, Network Configuration Wizard, Remote Web
Workplace,
Information and Answers. Clicking on remote web workspace gives a second
login panel, and then sends me to
https://leonserver.etexaslawyers.com/Remote/default.aspx which has Read my
company e-mail, Connect to my computer at work, Download Connection Manager,
Configure your computer to use Outlook via the Internet, View Remote Web
Workplace help. Clicking on read my company email sends me to the familiar
OWA.

4. On my Q, I have the server name as servername.company.com, the domain as
mydomain,  etc.  The phone will report that it is synching folders, but no
synch actually occurs. I finally wind up with the dreaded 0x85010014 error.

I've reset the q to factory, reinstalled the security cert (confirmed with q
support that it's the correct cert, and properly installed) and still no
luck.  

I'm assuming that this is a misconfig on the SBS server (which is why this
is crossposted), but I'm completely stumped.

Please help!
David L. Leon, P.C. - 31 Jul 2006 04:55 GMT
And then one day David L. Leon, P.C. said,

> Ok, I'm drifting from the original thread, as I have a similar problem with
> mine (Motorola Q w/ WM5, SBS2k3, can't sync over air or corded).
[quoted text clipped - 34 lines]
>
> Please help!

OK, an interesting follow up:

I reran IECW, and it failed at about 90% completion. The log revealed that a
temp file couldn't be deleted. This now causes
https://servername.company.com/echange to give a 440 error, and /OMA to
state that "A System error has occurred while processing your request.
Please try again. If the problem persists, contact your administrator."

I was just about to give up hope when I looked down at my phone
and...activesync was dutifully synchronizing folders (!)

Ok, having /exchange working is secondary (no one uses it) but I'm downright
stumped that AS is working when /oma reveals an error. Should I bother
trying to fix any of this or should I just leave well enough alone?
 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2009 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.