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Pocket PC Forum / End Users / ActiveSync / May 2008Support code 85010006? PPC-6700 syncing problem
Hi. I'm new to the group, and I would appreciate some help if possible with an ActiveSync problem I'm experiencing. I just purchased a new Sprint PPC-6700, and I'm trying to sync it up with my work network. After entering the required information in ActiveSync set-up and directing it to sync up, I get the following error message and support code: "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support Code: 85010006" I'm using the version of ActiveSync that came with the installation disc (4.1, I think), and I've downloaded the newer Beta version. Same problem with both. No syncing with the network happens. No e-mail, calendar, contacts, etc. We're using MS Outlook 2002 SP-2. The IT department at my job is having no luck diagnosing this, as all of the server settings should be fine. I thought I'd see if anyone here has some thoughts. Oh, and my IT guys tell me that we're running MS Exchange Server 2000, not 2003. Sprint tells me this should not be a problem, but.... Anyway, thanks for any help! >Hi. I'm new to the group, and I would appreciate some help if possible >with an ActiveSync problem I'm experiencing. I just purchased a new [quoted text clipped - 17 lines] >Exchange Server 2000, not 2003. Sprint tells me this should not be a >problem, but.... 85010006 is HTTP_405 - "method is not allowed with HTTP". You cannot use Server ActiveSync with Exchange 2000 - you must be using Exchange 2003.  SignatureRob Borek Want *ONE ON ONE* support? http://www.pocketpcone2one.com Please place all replies into the newsgroup so that others can benefit. Rob - Thanks. Just so I'm 100% clear, the problem *is* that we're still running Exchange 2000, and not Exchange 2003? So Sprint technical assistance is off its gourd when it tells me otherwise? Any hope for getting the phone to sync up until we upgrade to Exchange 2003? Thanks again! Tony >Rob - Thanks. Just so I'm 100% clear, the problem *is* that we're still >running Exchange 2000, and not Exchange 2003? So Sprint technical >assistance is off its gourd when it tells me otherwise? Any hope for >getting the phone to sync up until we upgrade to Exchange 2003? Thanks >again! Only Exchange 2003 has Server ActiveSync. There was a separate product called Mobile Information Server (long since discontinued) that ran with Exchange 2000 to provide Server ActiveSync - in Exchange 2003 MIS was merged into Exchange. SignatureRob Borek Want *ONE ON ONE* support? http://www.pocketpcone2one.com Please place all replies into the newsgroup so that others can benefit. Hi, Exchange 2003 is the only server that is supported to sync with Windows Mobile 5.0 like your 6700. I would suggest that you consider upgrading the server to Exchange 2003. Another workaround is to sync with your desktop via Outlook and ActiveSync 4.x however you cannot sync outside the office. SignatureChris De Herrera http://www.pocketpcfaq.com http://www.tabletpctalk.com http://www.pocketpctalk.com http://www.mobilitytalk.com ActiveSync 4.x Troubleshooting Guide - http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm > Rob - Thanks. Just so I'm 100% clear, the problem *is* that we're still > running Exchange 2000, and not Exchange 2003? So Sprint technical [quoted text clipped - 3 lines] > > Tony Thanks, guys. I appreciate the help. I forwarded this info to my IT department, and they said that an upgrade to Exchange 2003 is planned for mid-June. I'll wait it out and cross my fingerst that things work out properly after the upgrade is complete. Hi, Make sure that IT plans on installing Exchange 2003 SP2. This release adds the ability to push e-mail to your device. SignatureChris De Herrera http://www.pocketpcfaq.com http://www.tabletpctalk.com http://www.pocketpctalk.com http://www.mobilitytalk.com ActiveSync 4.x Troubleshooting Guide - http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm > Thanks, guys. I appreciate the help. I forwarded this info to my IT > department, and they said that an upgrade to Exchange 2003 is planned > for mid-June. I'll wait it out and cross my fingerst that things work > out properly after the upgrade is complete. Ah, OK. I'll mention that to them. Hopefully, that's what they're doing anyway. Thanks for the tip. Because of the error code, you answered the question "Why can't my phone sync with Exchange". Upgrading the server to Exchange 2003 was perhaps the correct answer technically, but didn't solve the real problem. The question should have been just "Why can't my phone sync?" One of my users had the same problem appear after months of sync'ing successfully. it turns out that the device had somehow been changed to sync with Exchange Server instead of with the users workstation. I had to disconnect the device and go into ActiveSync Options > Connections. Once I unchecked the boxes for Exchange Server and checked the boxes fot his workstation, the phone was able to sync properly again. |
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