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Pocket PC Forum / End Users / ActiveSync / May 2006Activesync support codes 85020010 and 80070002
I am trying to set up Activesync between a Cingular 8125 and an Exchange 2003 SP2 server. The sync will work fine between the 8125 and Outlook on the PC, but when I enable syncing with Exchange I get the 85020010 when I am connected with USB and 80070002 when I try to sync over the Cingular network. I have installed the Certificate for the server--it is one from GoDaddy which Microsoft says will work with WM5.0. If I browse to OWA, the phone connects directly. If I browse to OMA, I get the message that the certificate is not trusted even though it is already installed in the root certificates. If I say continue anyway, I get access to OMA. Exchange Activesync does work with a PPC 2003, so the Exchange folks say that the problem isn't at the Exchange end and sent me here for help. Anyone have some ideas? I have tried any of the ones I could find that seem related. I even went to another PC and set up a new Outlook profile and a fresh install of Activesync 4.1 and got the same errors. Dennis Jennings Possibly no help but when connected via the usb cable I had similar errors if "Internet" wasn't selected as the way my device connects to the network (I had "work network" selected). I found out it had to be set to Internet from a post I read that seemed unrelated to my problem. If you are sure your Exchange server is configured correctly I'd test that. -M Thanks for the reply--unfortunately I have already tried that because I saw that in another post. > Possibly no help but when connected via the usb cable I had similar > errors if "Internet" wasn't selected as the way my device connects to [quoted text clipped - 4 lines] > > -M Hi, Are the host names the same for OMA and OWA? Is the digital certificate a wildcard cert? Windows Mobile does not support wildcard certificates.  SignatureChris De Herrera http://www.pocketpcfaq.com http://www.tabletpctalk.com http://www.pocketpctalk.com http://www.mobilitytalk.com ActiveSync 4.x Troubleshooting Guide - http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm >I am trying to set up Activesync between a Cingular 8125 and an Exchange >2003 SP2 server. The sync will work fine between the 8125 and Outlook on [quoted text clipped - 16 lines] > > Dennis Jennings Hello Chris, The hostnames are the same: mail.userdomain.com and the digital certificate matches that name. OMA is accessed by https://mail.userdomain.com/oma and OWA with https://mail.userdomain.com/exchange. As I said earlier I find it strange that OMA says the device doesn't trust the certificate and OWA does, because it connects directly. Dennis > Hi, > Are the host names the same for OMA and OWA? Is the digital [quoted text clipped - 26 lines] >> >> Dennis Jennings Hi, Since the host name is the same it uses the same digital certificate. Did you try installing it? Finally are you using multiple servers? SignatureChris De Herrera http://www.pocketpcfaq.com http://www.tabletpctalk.com http://www.pocketpctalk.com http://www.mobilitytalk.com ActiveSync 4.x Troubleshooting Guide - http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm > Hello Chris, > [quoted text clipped - 38 lines] >>> >>> Dennis Jennings I assume you mean on the phone, and yes it is installed. There is only a single server involved (no front end/back end). Dennis Jennings > Hi, > Since the host name is the same it uses the same digital certificate. Did [quoted text clipped - 42 lines] >>>> >>>> Dennis Jennings I'm having the exact same issue. I read on hofo that the root certificate must be installed on the device in order for it to work. I spoke to the exchange admin they pointed me to the ssl certificate that is downloaded to the https site. The ssl certificate clearly does not do the trick. I was wondering if ssl certificate & the root certificate are same? If they are then I can start looking for the other possible causes. I was also thinking of installing the WM5 similator on my PC in order to be able to do more debugging.. but not sure if that will help. Has anyone used the simulator, will it be worth the time? > I assume you mean on the phone, and yes it is installed. There is only a > single server involved (no front end/back end). [quoted text clipped - 47 lines] > >>>> > >>>> Dennis Jennings AKN, As far as I know, they are the same. Who is the issuer of the Certificate? The one I am using is from GoDaddy. I tried using the emulator and everything works fine with that, so I don't think that the certificate is the issue. Dennis > I'm having the exact same issue. > [quoted text clipped - 71 lines] >> >>>> >> >>>> Dennis Jennings Thanks for replying Dennis.. its`a home grown certificate. I get an alert every time I go to the site, saying its from a site you have chosen not to trust. I installed the cert into my trusted root auth store, but I still get the prompt. Could that be reason. > AKN, > [quoted text clipped - 81 lines] > >> >>>> > >> >>>> Dennis Jennings |
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