I am having a problem with a Treo 700w and Exchange Activesync that I have
not seen on these (or other boards). My company has two individuals using
T700ws that have been syncing fine with our Exchange 2003 SP2 server for
several months (the units were using timed sync (e.g., every 15 minutes) and
connected to our Exchange server over SSL (a signed Verisign certificate)).

When the Verizon MSFP update became available, we installed it, apparently
successfully, on one of the units. This appeared to work fine for a short
time. However, after anywhere from about 12 to about 36 hours, the device
loses its ability to sync (both with timed or "push" syncing). When you
click on the "Attention Required" link on the ActiveSync screen, it
indicates that the sync has failed with error code:

0x85030027 -- The Exchange Server requires certificates to log on. Connect
your device to your PC on the corporate network to obtain a certificate.

FYI - even after this failure, you can still connect to our OWA page from
the device.

We have made no changes to the Exchange configuration.

I have tried to export the Verisign public cert and install it on the
device, but the same problem occurs. Remember, this device worked fine
before the update, AND our other T700w user (who has not yet updated her
device) continues to sync fine at all times.

We have done several hard resets and clean Activesync server configs to
ensure that there are no third party conflicts. We have also spoken with
Verizon, Palm, and Verisign and still have no solution. We even asked
Verizon to send a phone with the previous firmware. However, they said that
all stock is, or is being, updated (which I find hard to believe). We may
request a new unit anyway as we are out of ideas.

Any other ideas would be greatly appreciated.