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Pocket PC Forum / End Users / ActiveSync / November 2006

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ActiveSync not Syncing

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Michael - 22 Nov 2006 00:26 GMT
Hi,
First of all apologies if I'm not providing enough information about
the problem, but there isn't really much to go on (hence I am
stumped).

I have a new laptop (Lenovo 3000 N100), and a Dopod 818Pro.

I haven't been able to sync the Dopod with the MS Outlook 2003 on the
laptop.

When I connect them, sometimes they fail to connect. Other times they
will connect, get to "Looking for changes", then the
synchronization fails.

I am just getting standard error messages, with no error codes. I have
done the Troubleshooter scan but it didn't find any "Known
issues"

Any suggestions of what to try would be greatly appreciated!

Other notes:
I have upgraded to ActiveSync 4.2 already - no changes.
The Dopod was able to synchronize with a different laptop, but not with
this laptop. This leads me to believe that it is an issue with the
laptop.
I have been able to instal software onto the Dopod, which leads me to
believe that it is something with Outlook.
When connected, I see a new "Local Area Connection 9" with Device
Name: "Windows Mobile-based Device #8".
Have Norton Installed. I tried disabling it, but That didn't change
anything.
When connected, I can navigate the files on the device, I just can't
"Sync" it.

Thanks in advance

Michael Howden
Chris De Herrera - 26 Nov 2006 03:31 GMT
Hi,
Did you install ActiveSync after Outlook?  Is there a software firewall,
antispyware apps that could be causing a problem?

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Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Hi,
> First of all apologies if I'm not providing enough information about
[quoted text clipped - 33 lines]
>
> Michael Howden
Michael - 27 Nov 2006 12:24 GMT
Yes, I installed active synce after outlook. Is this correct?
I have turned all the antivirus software and firewall off (I believe)
I've run out of ideas. when I get the chance, I'm going to totally
reformat my PC and start again - I hope that fixes things!

Cheers

> Hi,
> Did you install ActiveSync after Outlook?  Is there a software firewall,
[quoted text clipped - 47 lines]
> >
> > Michael Howden
Paul G. Tobey [eMVP] - 28 Nov 2006 17:05 GMT
Which firewall/antivirus are you using?  Some firewalls don't really get out
of the way when you "disable" them; they block everything.

Paul T.

> Yes, I installed active synce after outlook. Is this correct?
> I have turned all the antivirus software and firewall off (I believe)
[quoted text clipped - 54 lines]
>> >
>> > Michael Howden
 
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