ActiveSync Hangs while Retrieveing Settings (Help!)

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Johan Parin - 24 Nov 2006 10:17 GMT

Hi all,

I just got a new PPC Phone (HTC P3600), and i can't synchronize it to my
work comp. As soon as I plug it in ActiveSync pops up a message about
"Retrieving Settings", and this goes on indefinitely. At home I was able
to sync no problem. Im using ActiveSync 4.2 on both comps. I have tried
to delete other partnerships, uninstall and reinstall, but nothing
helps. The work PC is running Win2K and Outlook 2003.

What could be the problem here?

/Johan

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mewi - 24 Nov 2006 12:28 GMT

try open ActiveSync, then click File/Connection Settings.

change from "Automatic" or "Work Network"

mew

--
mew

Future Hardware - http://www.futurehardware.i

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Johan Parin - 24 Nov 2006 16:42 GMT

> try open ActiveSync, then click File/Connection Settings.
>
> change from "Automatic" or "Work Network"
>
> mewi

OK thanks I will try this.

I got it to work by going into communication settings on the PPC and
unchecking "Activate advanced network functions" in "USB to computer".
But I dont know what I'm missing by doing that. I was unable to setup
synch directly with the Exchange server (ActiveSync did not find an
exchange server at the specified server address), maybe this is caused
by not having advanced network functions?

/Johan

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Paul G. Tobey [eMVP] - 28 Nov 2006 17:10 GMT

You're changing what the Windows Mobile device looks like on the USB bus
from a "network adapter" to a "serial device". If it works, it probably
doesn't matter to you.

What "server address" are you using? It's an IP or a server name? The name
is resolvable from your PC, if it's a name? Or the IP is accessible from
your PC, if it's an IP address?

Paul T.

>> try open ActiveSync, then click File/Connection Settings. change from
>> "Automatic" or "Work Network"
[quoted text clipped - 11 lines]
>
> /Johan

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