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Pocket PC Forum / End Users / ActiveSync / July 2008

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AS is so slow

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Harold Topper - 22 Jul 2008 14:23 GMT
I just upgraded to a Verizon Wireless XV6800 (Windows Mobile 6 Professional)
syncing via ActiveSync 4.5 to:
a)  Outlook 2003 on a Dell laptop running Vista Premium Home edition at home
and
b) Outlook 2003 on a Toshiba laptop running Windows XP SP2 at work

Both syncs are very slow.

Never had any issues with ActiveSync when I used to have a HP iPaq hx2755
(PocketPC 2003)running against XP both at home and at work until the home
laptop (an HP) failed.  When I upgraded the home laptop to the Dell I also
upgraded to the XV6800.

I have noticed how the functions of AS have been reduced with AS 4.5 and
WM6Pro:
a) Can no longer choose what to do by item when there are sync conflicts.
This sucks.
b) Can only sometimes see what the sync progress is.  Sometimes AS displays
xx/yy but sometimes it just says 'processing'.  Again, this sucks
c) Can now only set some of the settings per category (calendar, tasks,
etc.).

Now for my questions:
a)  How can I get AS to sync faster???!!!
b)  How can I gain back the option of choosing what to do with sync
conflicts?

All help will be appreciated!
Raj Pillai - 22 Jul 2008 18:25 GMT
Hi Harold,

> a)  How can I get AS to sync faster???!!!

If you compare the speed with your older PPC 2003 device, WM6.0 would be
slow in comparison due to a major design change. As the manner in which data
is now saved on WM 5.x and  WM6.x versions is different. Earlier it used to
be saved on the RAM and now it is saved on the Flash ROM.  Therefore it
would be slightly slower in performance when compared with earlier WM
devices.  The advantage of this change - Your data will not be lost even if
the device loses its battery charge.

The first sync after partnership is known to be a long process.  However
subsequent sync, (depending on number of changes) should be relatively
quicker.

> b)  How can I gain back the option of choosing what to do with sync
> conflicts?

Sorry, you can't gain the option of manually choosing what to do about sync
conflict if you synchronizing a WM 5.x or WM 6.x device.

Signature

Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj

>I just upgraded to a Verizon Wireless XV6800 (Windows Mobile 6
>Professional) syncing via ActiveSync 4.5 to:
[quoted text clipped - 24 lines]
>
> All help will be appreciated!
Harold Topper - 24 Jul 2008 16:40 GMT
Thanks for your answers see my comments****

One general comment, though.  It is amazing how the loss of function, ease,
and the addition of time taken is accepted...but even more so, how it was
even allowed within MS's product area.  I'm in the software industry myself
and if we ever decided to take away funciton and reduce performance then our
customers would leave in droves.

Vista was truly a downgrade from XP and now AS/WM has gotten worse.

> Hi Harold,
>
[quoted text clipped - 11 lines]
> subsequent sync, (depending on number of changes) should be relatively
> quicker.

**** I have not found the subsequent syncs to be much faster -- especially
if a lot has changed/been added.  It is great that when my battery goes I
don't lose the data but when that happened in the past all I needed to do
was redo the partnership and voila I've got my data back.  Losing
performance is not a fair tradeoff.

>> b)  How can I gain back the option of choosing what to do with sync
>> conflicts?
>
> Sorry, you can't gain the option of manually choosing what to do about
> sync conflict if you synchronizing a WM 5.x or WM 6.x device.

***** Gonna return my device and go back to my old one...

>>I just upgraded to a Verizon Wireless XV6800 (Windows Mobile 6
>>Professional) syncing via ActiveSync 4.5 to:
[quoted text clipped - 25 lines]
>>
>> All help will be appreciated!
Paul G. Tobey [eMVP] - 24 Jul 2008 17:06 GMT
If you heard the Windows Mobile MVPs talking to Microsoft about ActiveSync,
you'd know that it's not accepted ;-).

Microsoft (remember that no one in this group works there), is listening, as
they commonly do, to 'big' customers.  Any single individual is not
qualified on that score, so the phone OEMs and the carriers are the ones who
usually get what they want, with some attention paid to corporate customers
who might buy a few thousand devices (which is why WiFi sync went away, I
think; security risk = nervous network admin = nervous corporate customer =
no more WiFi sync).

It's not clear to me what the fix is, other than a change of culture at the
largest software company on the planet.  I suppose that, if enough people
demand refunds for their Windows Mobile-based devices, that might get
someone's attention (got a few thousand friends?  and the email address of a
technical editor at CNet?).  If anyone in the group works in the upper
echelons of AT&T, it would be a great help if you'd call up your Microsoft
contact and indicate that you're going to drop all Windows Mobile devices
from your product offering if ActiveSync isn't reliable by the time the next
version of WM is released, etc.

Paul T.

> Thanks for your answers see my comments****
>
[quoted text clipped - 65 lines]
>>>
>>> All help will be appreciated!
Todd Allcock - 25 Jul 2008 03:22 GMT
> One general comment, though.  It is amazing how the loss of function, ease,

> and the addition of time taken is accepted...

Maybe we've simply been beaten into submission!  ;-)

You're only noticing now because you just "upgraded" but this newsgroup was
full of complainers when WM5 first rolled out, including yours truly.
Many, like Bev Howard, basically have refused to upgrade, sticking with PPC
2003 or 2003SE.

 
>but even more so, how it was
> even allowed within MS's product area.

As I said in other response to you, Enterprise users don't notice since
they're using Exchange, and most consumers don't notice because these are
their first devices and for them it's "always" been like this.

>  I'm in the software industry myself
> and if we ever decided to take away funciton and reduce performance then our
> customers would leave in droves.

But Activesync is a special case- it's just sync software for hardware that
has improved.  It's why we put up with it.  I want a GSM phone/PDA combo
that works well in the USA.  While I'd prefer WM2003, there are (nor were)
no quad-band, 3G, WiFi, bluetooth, GPS-enabled WM2003 devices ever built,
period.  To get the hardware I want, I accept that I have to suffer through
WM6/AS 4.5.  Had I never used a WM2003 device, I wouldn't know what I was
missing.
 
> Vista was truly a downgrade from XP and now AS/WM has gotten worse.

My jury is still out on Vista- I don't particularly like it, but in
fairness to Microsoft, I HATED XP at first, believing it was overblown,
incompatible bloatware compared to Win98- the same complaints many of us
level at Vista.  In retrospect, I love XP, and on those rare occasions I
boot my old Toshiba Tecra running Win98, I can't imagine why I ever was so
down on XP!  

I'm man enough to admit I was wrong about XP initially, so I'm trying to
give Vista the benefit of the doubt before making the same mistake.
(Though I have nothing good to say about WMDC- the Vista equivalent  of
Activesync!)  

> **** I have not found the subsequent syncs to be much faster -- especially
> if a lot has changed/been added.  It is great that when my battery goes I
> don't lose the data but when that happened in the past all I needed to do
> was redo the partnership and voila I've got my data back.  Losing
> performance is not a fair tradeoff.

Agreed.  I hate the performance hit of the "persistent" flash memory, and
in nearly ten years of using Windows CE/Windows Mobile devices have never
lost data due to a dead battery (that's why older devices had "backup
batteries!")

> ***** Gonna return my device and go back to my old one...

I can't- going back to separate devices for PDA and phone are out of the
question for me.  Convergence is too powerful of a drug for me to stop
smoking i!  ;-)
Todd Allcock - 22 Jul 2008 18:43 GMT
> I just upgraded to a Verizon Wireless XV6800 (Windows Mobile 6 Professional)
> syncing via ActiveSync 4.5 to:
[quoted text clipped - 3 lines]
>
> Both syncs are very slow.

Yes, they are...

> Never had any issues with ActiveSync when I used to have a HP iPaq hx2755
> (PocketPC 2003)running against XP both at home and at work until the home
[quoted text clipped - 5 lines]
> a) Can no longer choose what to do by item when there are sync conflicts.
> This sucks.

Yes, but in reality, how often have you actualy had a true conflict?  A
conflict only occurs if you edit the same item on both the PC and mobile
since the last sync, (i.e.change John Smith's Work number on the PC and his
home number on the device.)  In nearly a decade of using Windows CE
devices, I've maybe had two or three PIM-data conflicts.

Even when you could choose on a per-conflict basis, one partially incorrect
entry was going to overwrite the other.  The lack of manual conflict
resolution does not change "normal" sync behavior in any way.

> b) Can only sometimes see what the sync progress is.  Sometimes AS displays
> xx/yy but sometimes it just says 'processing'.  Again, this sucks

I simply assume "Processing" is a catch-all term for "under the hood stuff
you and I don't need to know/couldn't understand" (comparin/repairing
databases, etc?)- the counter is still there when it's actually synching
the items.  

> c) Can now only set some of the settings per category (calendar, tasks,
> etc.).

Yes, no question WinMo is being "dumbed down" for the masses.

> Now for my questions:
> a)  How can I get AS to sync faster???!!!
You can't.  Slow synching is just the way it is for now.  To be fair,
subsequent syncs while slow, are much faster that the awfully slow 1st sync
of a device.  (Mine took an hour!)

> b)  How can I gain back the option of choosing what to do with sync
> conflicts?

You can't- AS 4.5/WM6 is what it is.  You might also notice we lost sync
via WiFi (with AS4/WM5 and up.)
Harold Topper - 24 Jul 2008 16:40 GMT
please see my comments *****

>> I just upgraded to a Verizon Wireless XV6800 (Windows Mobile 6
> Professional)
[quoted text clipped - 25 lines]
> home number on the device.)  In nearly a decade of using Windows CE
> devices, I've maybe had two or three PIM-data conflicts.

******I have had conflicts often -- because I sync with two PCs (home and
work).  And from what I've boserved, that use use case is more prevalent
than apparently the MS Product Managers thought.  I, too, have been using
WinCE devices for a long time and have experienced it often.

> Even when you could choose on a per-conflict basis, one partially
> incorrect
> entry was going to overwrite the other.  The lack of manual conflict
> resolution does not change "normal" sync behavior in any way.

Bad assumption.  By knowing what could be overwritten you could correct the
entry afterwards. Yes, you can still see what conflicts there were with
AS4.5 but still a bad assumption.

>> b) Can only sometimes see what the sync progress is.  Sometimes AS
> displays
[quoted text clipped - 4 lines]
> databases, etc?)- the counter is still there when it's actually synching
> the items.

******Who decides whether the under the hood stuff is something that
shouldn't impact me.  It is a measure of status and woirking that tells me
where in the process it is and how much longer I shold expect to waste my
time.

>> c) Can now only set some of the settings per category (calendar, tasks,
>> etc.).
>
> Yes, no question WinMo is being "dumbed down" for the masses.

The same dumbed down masses who gave us President Alfred E Newmann

>> Now for my questions:
>> a)  How can I get AS to sync faster???!!!
[quoted text clipped - 8 lines]
> You can't- AS 4.5/WM6 is what it is.  You might also notice we lost sync
> via WiFi (with AS4/WM5 and up.)

Yeah, it is what it is -- it still sucks!
Todd Allcock - 25 Jul 2008 02:53 GMT
> > Yes, but in reality, how often have you actualy had a true conflict?  A
> > conflict only occurs if you edit the same item on both the PC and mobile
[quoted text clipped - 7 lines]
> than apparently the MS Product Managers thought.  I, too, have been using
> WinCE devices for a long time and have experienced it often.

I've been lucky- even when syncing with multiple PCs, I've tended to rely
on my PPC a the primary data entry source for contacts and calendar
because, unlike my PCs, the PPCs were always on me.

> > Even when you could choose on a per-conflict basis, one partially
> > incorrect
[quoted text clipped - 4 lines]
> entry afterwards. Yes, you can still see what conflicts there were with
> AS4.5 but still a bad assumption.

Fair enough- I wasn't my first bad assumption ever, Nor will it be my last!
;-) >

> >> b) Can only sometimes see what the sync progress is.  Sometimes AS
> > displays
[quoted text clipped - 9 lines]
> where in the process it is and how much longer I shold expect to waste my
> time.

Agreed.  

> > Yes, no question WinMo is being "dumbed down" for the masses.
>
> The same dumbed down masses who gave us President Alfred E Newmann

Apparently.  I think the feeling at MS was that most enterprise users are
using Exchange, which is in constant sync, so the horribly slow Activesync
performance doesn't apply to them, and that most recent home/small business
users are new to WinMo (considering that PPCs were a pretty niche market
before the modern "smartphone era") so most WM5/6 users don't have a
yardstick to compare the older snappy performance to.

> AS 4.5/WM6 is what it is.  You might also notice we lost sync
> > via WiFi (with AS4/WM5 and up.)
>
> Yeah, it is what it is -- it still sucks!

You're preaching to the choir, mate!  I think WinMo peaked at PPC 2003.
However, the convenience of a convergence device (phone/PDA combo) plus a
few of the newer WinMo features (push e-mail, HTML messging, integrated
VoIP) make it a little less painful.

Plus, any long time WinMo user is used to gaming the system via 3rd-party
apps.  My solution to the Activesync problem is simply not to use it.  I've
installed Funambol's SyncML client software (sort of  poor man's Exchange
server) on my WinMo devices and their Outlook plug-in on my three Outlook-
equipped PCs.  Now all of my devices sync over the net without Activesync.
I sync my device via Activesync maybe once a month to sync Files and IE
Favorites, but all PIM data syncs via Funambol.
Harold Topper - 25 Jul 2008 19:09 GMT
Thanks Todd.

Too bad the enterprise mentality has really hurt what was a company that
delivered adequate solutions.  They forot it's still a PC and the P santds
for personal.

Thanks for the suggestion about SyncML.  I'll look at it.  One questions
thoughg:  I'll need to sync my device with 2 or possibly 3 computers.  Does
SyncML prompt for conflict resolution? Having a defalut behavior is the
worst choice for me.

--Harold

>> > Yes, but in reality, how often have you actualy had a true conflict?  A
>> > conflict only occurs if you edit the same item on both the PC and
[quoted text clipped - 76 lines]
> I sync my device via Activesync maybe once a month to sync Files and IE
> Favorites, but all PIM data syncs via Funambol.
Todd Allcock - 26 Jul 2008 09:29 GMT
> Thanks for the suggestion about SyncML.  I'll look at it.  One questions
> thoughg:  I'll need to sync my device with 2 or possibly 3 computers.  Does
> SyncML prompt for conflict resolution? Having a defalut behavior is the
> worst choice for me.

SycML is a server-based solution like Exchange- you don't really sync your
device with your PC(s) as much as you sync your devices and PCs with a
central server (which can be "hosted" with a site like scheduleworld.com,
or my.funambol.com, or on one of your own PCs.)  I'm syncing two WinMo
devices, three PCs and a Symbian-based Nokia phone.

As far as conflict resolution goes, I honestly don't remember how it's
handled.  My PCs are set to sync with the Funambol server hourly, and my
PPCs sync every few hours.  I'd almost have to intentionally TRY and create
a conflict to have one!

IIRC, however, I think Funambol's method of conflict resolution is creating
a duplicate entry- if you change different info on the same contact on two
devices, I think Funambol no longer sees them as the "same" contact any
longer and simply syncs both.
 
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