Does the following explanation from Buymusic about why I
can't transfer songs from my PC to an iPAQ 1910 make ANY
sense to you???? Does MS know that Pocket PC devices
(which by definition support Windows Media DRM and WMA,
et. al.) are being cut out of these services for no clear
reason???
_______________
Thank you for writing to us.
We are responding regarding your order #17679937.
We apologize for any confusion. Please note that we do
not support the transfer of songs to a PDA. It does work
for some models, and for some it does not. The main
factor is if you have a DRM compliant media player (such
as Windows Media Player 9.0) on your PDA. Most PDA's do
not support any versions of Windows Media Player higher
than version 7.1. For all practical purposes, we
consider a PDA a PC simply because it uses a graphic
interface operating system in the same way that a PC
does. However, as the songs would need to be stored on
the internal memory of your PDA in order for them to
work, it is simply not practical to use a PDA with the
songs on our site as the average PDA user only has
16MB of internal memory (enough to hold roughly 3-4
songs). It is for this reason we have decided not to
offer support for the transfer of songs to a PDA. We
apologize for any inconvenience.
For further information, please refer to the BuyMusic.com
Help Center Frequently Asked Questions section at the
following link:
http://www.buymusic.com/support/help.aspx#FAQ.
If you have additional questions, please contact us at
support@customerservice.buymusic.com.
We appreciate your business.
Sincerely,
Customer Support
Original Message Follows:
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This makes no sense. I purchased music from you before
and was able to transfer the content. Also, I see no way
to download content directly to the PDA since it is
tethered to the PC via USB and when content is downloaded
it is sent to the PC since the PC is the Internet-
connected device. Also, Windows DRM does not function in
this manner since in fact a PDA is NOT a PC and cannot
decrypt DRM protected content as downloaded from the WEB;
it must FIRST be downloaded to the PC and then in the
process of transferring to a thin client device like a
PDA it is transcrypted into a device-friendly format and
licensed to that device by WMP. My iPAQ is
no different than a Rio in this respect. How can I get a
satisfactory resolution to this problem?
Thank you for writing to us. We are responding regarding
your order #17679937. We apologize for any confusion,
but any palm-top computers do not count as digital media
players when considering your licensing rights. Your
personal digital assistant would count as a secondary
computer because it has an operating system. In order
for the songs to obtain the appropriate license, you will
need to download the songs to your PDA directly from our
web site. Transferring from your primary computer
will not allocate the correct licensing privileges for
you to successfully play your song on your PDA.
Please download these songs from the internet to your
PDA. Windows Media Player on your PDA should recognize
the correct licensing information. Please note that you
will need to be connected to the internet the first time
that you play your songs so that the licenses
can be downloaded to your PDA. Additionally, these songs
will only work if they are stored on the internal memory
of your PDA. Unfortunately, we are unable to guarantee
that your PDA supports the system requirements necessary
to play songs purchased from BuyMusic.com. If you
continue to experience problems, please contact the
manufacturer of your PDA. We apologize again for any
confusion.
We appreciate your business.
I have tried to transfer these tracks to my iPAQ 1910 PDA
using WMP and continue to get failures. Contrary to what
is stated, it does not appear the appropriate licenses
are contained in these files to allow device transfer.
Please advise.
I am using:
WMP 9 on my PC running Win XP
PDA is HP iPAQ 1910 running Pocket PC 2002 and WMP 8 for
Pocket PC The files play on the PC.
I have repeatedly removed the files from my HDD and re-
downloaded with no success. I have tried to transfer the
files to both the internal PDA memory and to the SD flash
memory card. I am using a Sandisk 256MB SD card.
Calvin Smith - 26 Dec 2003 22:33 GMT
what happens when u try to play a song you have purchased. the statement
reads that most pda's only support WMP 7.1 we no that is not true in WM
2003. also they mentioned intermal memory being 32MB staandard we also know
that not to be true. especally with using sd and cf cards. it sounds like
the person who wrote this has no clue what they are talking about. i was
wondering if you have tried to play music u purchased from them on your pda
that and what was the result
c
/\\
> Does the following explanation from Buymusic about why I
> can't transfer songs from my PC to an iPAQ 1910 make ANY
[quoted text clipped - 98 lines]
> files to both the internal PDA memory and to the SD flash
> memory card. I am using a Sandisk 256MB SD card.
Vance Green - 27 Dec 2003 15:35 GMT
> what happens when u try to play a song you have purchased. the statement
> reads that most pda's only support WMP 7.1 we no that is not true in WM
> 2003. also they mentioned intermal memory being 32MB staandard we also know
> that not to be true. especally with using sd and cf cards.
NOTE: MAIN (internal) MEMORY DOES NOT EQUAL
SD/CF MEMORY.
Re-read the reply.
The PPC architecture treats system memory completely
different from "card" memory. BuyMusic appears to have
stupidly contrived a distribution scheme that can't deal with that.
Sounds like they don't have any PPC programmers on staff.
But, I'll agree that BuyMusic has their corporate head up their
a.s if they don't support PPC's. My PPC would be my main
use of the service - I have no need of them whatsoever if I'm
at my desktop, 'cuz I have an Internet connection there, and can
stream whatever I want.
Their lack of support is likely due to the second reason - the
relative lack of DRM on the PPC. They only REALLY care
about getting ripped off and/or sued.
>it sounds like
> the person who wrote this has no clue what they are talking about. i was
[quoted text clipped - 105 lines]
> > files to both the internal PDA memory and to the SD flash
> > memory card. I am using a Sandisk 256MB SD card.
Calvin Smith - 28 Dec 2003 02:25 GMT
I realize the difference between main memory and sd/cf. I was trying to say
that with sd/cf memory it would seem to me to be a very simple support
feature to add, because i don't think anyone who useses a ppc thinks there
is enough internal memory to store media files. and when the person sited
that as a reason i thought that was odd..what would be the difference in
having it on interanl memory or flash memory interms of being able simply
play the song. I thought that portability was one of the main selling
points of music download sites. If i can't take it with me then screw that.
calvin
> > what happens when u try to play a song you have purchased. the statement
> > reads that most pda's only support WMP 7.1 we no that is not true in WM
[quoted text clipped - 132 lines]
> > > files to both the internal PDA memory and to the SD flash
> > > memory card. I am using a Sandisk 256MB SD card.