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Pocket PC Forum / End Users / SmartPhones / June 2007WM6 asks for feedback - how do you give it to them
When I first booted my phone - MS asked if I wanted to provide feedback. I'd love to tell them how much I'd like them to fix the BT stack on WM6 but don't know how to get their attention. It is not this kind of feedback :-) If you go to Control Panel and System, you will see that one of the options there is the Report Errors. This functions like in XP, every time an error occurs a report is triggered and sent to MS. This is the kind of feedback it is talking about.  Signature---- Helio Diamant MS-MVP/Mobile Devices Editor - PocketPCFreak.com > When I first booted my phone - MS asked if I wanted to provide feedback. > I'd love to tell them how much I'd like them to fix the BT stack on WM6 > but don't know how to get their attention. Right - unfortunately that doesn't give MS much information. I can't let them know they have a severe issue with their current BT stack unless I can find some way of giving them real feedback. MS often says - would you like to give us feedback about your experience with such and such beta - I'll say sure! then it will be a narrow set of questions with pre defined responses like "did the help section provide you adequate responses or did you like the new menu bar" - not was there a feature missing in our product - what do you miss about the previous verison - things that would actually help them improve their products. > It is not this kind of feedback :-) > [quoted text clipped - 6 lines] >> I'd love to tell them how much I'd like them to fix the BT stack on WM6 >> but don't know how to get their attention. Welcome to MS land... where MS in general doesn't appear to be interested in the user experience, and in the mobile devices arena, since the user is not ms' customer, MS, frankly, doesn't appear to give a damm. (Can you tell this has been frustrating subject for the past seven+ years?) The BT stack issues have been a hot topic for years, and, if ms cared, they would have been addressed long ago... in fact there have been some additions to the WM6 stack that older device users might really want or need, but even that's not likely to be available as an upgrade. We (the Mobile MVP's) constantly hammer our limited contacts within MS on this and many other user issues on the users' behalf with almost no positive results. The net result of our efforts appears to be the assumption of the mobile teams that the MVP's are "whiners" since our main need to communicate with ms is to talk obtaining solutions to mobile users' problems ...so they then appear to tune us out even more. (Besides, we do it for free, so how valuable could our reports and contributions possibly be?) Within the Mobile Devices area, the assumed "best path" to get foundation flaws back to ms' attention is to hammer the oem of your device to the point were the oem might pass some of it back to ms, but, as you can imagine, that also has a very low percentage chance of success. Sincerely, Beverly Howard [Microsoft MVP-Mobile Devices] <end of rant> WOW- that sucks - for both you and me as well as a few million people using MS phones. I wonder if the iPhone - their ultimate fear will get MS to consider finding out in real way not predetermined questionaires how to get things fixed. WM5 AKU 3.5 while not perfect seemed better than the one on AKU 2.2 - but frankly either of them was significantly better than what I'm dealing with on WM6. I'll try contacting HTC or I'll go with the widcom stack- I really can't use my phone with the MS BT stack for the sake of my clients although I'll miss being able to dial through my BT headset using VC. > Welcome to MS land... where MS in general doesn't appear to be interested > in the user experience, and in the mobile devices arena, since the user is [quoted text clipped - 27 lines] > > <end of rant> >> I wonder if the iPhone << As bad as things such as the BT stack problem are, the pocketpc line does a number of things much better than any other current solution, so, as a whole, it's worth it to use what's there are come to terms with the fact that if there is no third party solution to a need or problem, you will have to live with it. While the iphone looks pretty slick, some less than "front page" details, primarily that third party apps will not be welcome on the phone, have a lot of us waiting to see how it shakes out over the first six months or so to see if the iphone is ultimately a tool or a fashion statement ;-) It is my considered (but strictly personal) opinion that the ms front office decision makers have placed large bets on the umpc eventually driving a stake through the heart of wmobile... but it will be the wrong heart and a large loss ...but, it might be wise to buy stock in battery companies ;-) Beverly Howard [MS MVP-Mobile Devices] I'm taking advantage of the new features of WM6 with Exchange 2007 ( ex2k7 was unpleasant to set up - seems like they did zero testing and released it halfway through the development cycle) . I really am enjoying html e-mail, searching the server etc, but the Bluetooh issue is so bad, I'm considering reviving my 6700 which is running WM5 AKU3.5 which is pretty darn close as an OS to WM6 other than the exchange features. My pocket PC PHONE isn't that much good if the PHONE part doesn't work very well - frankly I consider the BT on the phone as important as a dialer or any other function of the phone. > >> I wonder if the iPhone << > [quoted text clipped - 16 lines] > > Beverly Howard [MS MVP-Mobile Devices] I have been using WM6, and at least for me, the BT stack, even if far from perfect, is not as bad as you say. For the history I remember, and since the old iPaqs and i-mate PDA2k with the Widcomm stack, every new device in the market has had Bluetooth problems in the first ROM release. After some months there was a new release which fixed most problems, and later a third release which made it perfect. My PDA2k at that time had Widcomm (Broadcom) stack, terrible audio, and used 20% more battery compared with Bluetooth off. In the third release audio was perfect, and it used only 5% additional battery juice. The same happened with K-JAM and Jasjar, which improved from AKU to AKU, not necessary because MS improved the stack, but more because i-mate improved the integration between the hardware and the stack. Now, please note that I say i-mate, not HTC. Despite the fact that the devices were HTC made, i-mate was very strong in quality assurance, and made life very difficult for HTC. One small example: we have here in Israel now the i-mate JAM and the HTC TyTN being sold in parallel. They are exactly the same hardware, but we clearly see that the i-mate ROM is very superior in quality than the HTC ROM. Additionally, there are much more broken TyTNs than broken JASJAMs. Just QA can do the job, and HTC is not specially strong on that. It is quite possible that at the end the BT problems you are finding will be found to be responsibility of HTC and not of MS. Best regards, Helio Signature---- Helio Diamant MS-MVP/Mobile Devices Editor - PocketPCFreak.com > I'm taking advantage of the new features of WM6 with Exchange 2007 ( ex2k7 > was unpleasant to set up - seems like they did zero testing and released [quoted text clipped - 26 lines] >> >> Beverly Howard [MS MVP-Mobile Devices] I'm working on finding out if I can get a widcomm stack for this unit at xda as the widcomm stack always sound perfect. I envy you with the imates - I'm on Sprint - fantastic price on contracts - bad phones though. I really want the imate ultimate 7150. >I have been using WM6, and at least for me, the BT stack, even if far from >perfect, is not as bad as you say. [quoted text clipped - 56 lines] >>> >>> Beverly Howard [MS MVP-Mobile Devices] Thanks again for your response. I just spoke to tech support at HTC - 866-449-8358 - first they asked me if I tried other devices, resetting the device. Then I asked if there was a patch or anything possible for this - they said it he's gotten a lot of calls about this same issue so they are aware of it. I'd suggest you call 866-449-8358, not to bug them but to let them know if you are having this issue to try and make sure they get enough notification so that the patch comes out sooner than later. > Welcome to MS land... where MS in general doesn't appear to be interested > in the user experience, and in the mobile devices arena, since the user is [quoted text clipped - 27 lines] > > <end of rant> See my last answer. At the end you will see that HTC will fix the problem by themselves, since possibility is not small that it was their problem and not the OS's problem. Signature---- Helio Diamant MS-MVP/Mobile Devices Editor - PocketPCFreak.com > Thanks again for your response. > [quoted text clipped - 38 lines] >> >> <end of rant> Oh, sure the problem may be fixed in time - but my patience and those of my clients and callers is wearing thin. This shouldn't be every time a new phone is released. Can you imagine if Toyata had a problem with their radios every time a new car was released - it was all staticy until a few months after the car came out when they released a patch? Wouldn't do much for Toyota's name or the manufacturer of the radio. This shouldn't be a wait and see issue in my opinion. As you pointed out patches came out - not so much for the Sprint ones - probably different in your country. With Sprint we got AKU 2.0 on the phone originally we finally got 2.2 from Sprint about 15 months ago - we never got a patch since then. I had to get AKU 3.5 from an unauthorized source. Sprint was given AKU 3.3 around November but they didn't give it to their clients as it was so much better than 2.2 they were worried their clients wouldn't want to buy new phones (and new contracts) when the 6800 came out. > See my last answer. At the end you will see that HTC will fix the problem > by themselves, since possibility is not small that it was their problem [quoted text clipped - 44 lines] >>> >>> <end of rant> I can truly understand that and be sympathetic to it. I hope soon they manage to solve your problems..... Signature---- Helio Diamant MS-MVP/Mobile Devices Editor - PocketPCFreak.com > Oh, sure the problem may be fixed in time - but my patience and those of > my clients and callers is wearing thin. This shouldn't be every time a [quoted text clipped - 60 lines] >>>> >>>> <end of rant> |
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