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Pocket PC Forum / End Users / SmartPhones / December 2007Text Messages Inbox reports 0 Items, 1 Unread
Anyone seen this one or have suggestions on how to fix? Maybe a bug? Title: Text Messages Inbox reports 0 Items, 1 Unread Environment: HTC Sprint Mogul <Windows Mobile 6 Professional, CE OS 5.2.1238 (Build 17745.0.2.3)> [Repro] 1. Start > Messaging > Text Messaging > Inbox 2. Menu > Tools > Clear “Text Messages”, Confirm deletion 3. View Status Line on bottom of screen which reports “Text Messages 0 Items, 1 Unread” [Results] Status bar incorrectly reports the number of Unread messages. This incorrect Unread count is also incorrectly reported at other levels within Window Mobile where Unread message stats are reported. [Expect] Status bar should report “Text Messages 0 Items, 0 Unread” [Notes] Up until today, Unread messages were correctly reported. Earlier today the HTC Mogul became unresponsive and required a soft reboot. After the reboot, I noticed the Unread message count was incorrectly being reported. Anyway to clear the incorrect counter?  SignatureHenri Have you tried pulling down the folders (upper left) and seeing if any other folder has any unread messages? Beverly Howard [MS MVP-Mobile Devices] Thank you for your reply. Yes, I have looked at Deleted Items, Drafts, Inbox, Outbox, and Sent Items. All folders are empty. In the folder view, the inbox shows "Inbox (1)", which is consistent with the status line in the Inbox view showing "Text Messages 0 Items, 1 Unread". SignatureHenri > Have you tried pulling down the folders (upper left) and seeing if any > other folder has any unread messages? > > Beverly Howard [MS MVP-Mobile Devices] and, I assume you have soft reset the device? (I'm now out of ideas short of a hard reset) Beverly Howard [MS MVP-Mobile Devices] Yes, soft reset a couple of times. I'm going to try a hard reset tomorrow unless you might know which registry key stores the Unread message counter. SignatureHenri > and, I assume you have soft reset the device? (I'm now out of ideas > short of a hard reset) > > Beverly Howard [MS MVP-Mobile Devices] Text messaging is a special case... had a problem with it where it turned out that a hard reset was necessary. However, would recommend against an immediate hard reset if you can live with it for a few days as someone else might have the answer... while it might be a registry value, it could be something completely different such as a file (or memory copy) which didn't get deleted and is being counted. Beverly Howard [MS MVP-Mobile Devices] OK. I'll wait until next week on the hard reset. Thanks for your help! SignatureHenri > Text messaging is a special case... had a problem with it where it > turned out that a hard reset was necessary. [quoted text clipped - 6 lines] > > Beverly Howard [MS MVP-Mobile Devices] hello did you figure out how to clear the 0 text, 1 unread from your phone without having to hard reset? Because my phone is doing the same thing and I dont want to hard reset it. Any info would help. Thanks. >OK. I'll wait until next week on the hard reset. Thanks for your help! >> Text messaging is a special case... had a problem with it where it >> turned out that a hard reset was necessary. >[quoted text clipped - 6 lines] >> >> Beverly Howard [MS MVP-Mobile Devices] Sorry for the delayed response.... No, I didn't figure it out. Did a hard reset to fix it. SignatureHenri > hello > did you figure out how to clear the 0 text, 1 unread from your phone without [quoted text clipped - 6 lines] > >> > >> Beverly Howard [MS MVP-Mobile Devices] thanks. I guess thats what I'll have to do. >Sorry for the delayed response.... >No, I didn't figure it out. Did a hard reset to fix it. [quoted text clipped - 3 lines] >> >> >> >> Beverly Howard [MS MVP-Mobile Devices] > Thank you for your reply. Yes, I have looked at Deleted Items, Drafts, Inbox, > Outbox, and Sent Items. All folders are empty. In the folder view, the inbox [quoted text clipped - 5 lines] > > > > Beverly Howard [MS MVP-Mobile Devices] Here is link for fix, you must run on mobile then power off NOT Soft reset and then it will be done. http://files.blog-city.com//files/J05/134808/b/fixunreadcount.zip THANK YOU SO MUCH. It worked. Im so glad I did not have to hard reset my phone. You are Wonderful. Thanks Again. >> Thank you for your reply. Yes, I have looked at Deleted Items, Drafts, Inbox, >> Outbox, and Sent Items. All folders are empty. In the folder view, the inbox [quoted text clipped - 5 lines] >and then it will be done. >http://files.blog-city.com//files/J05/134808/b/fixunreadcount.zip |
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