Pocket PC Forum / End Users / SmartPhones / February 2008
Better voicemail indication
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Anteaus - 14 Jan 2008 19:42 GMT WM5 phone (HTC Wizard)
-Is there any way that I can get a proper 'voicemail waiting' notification to appear on the Today screen?
At present, incoming voicemail just results in a popup appearing, and if you aren't around to see this at the time, then you don't know it's happened. I've lost several important messages through this.
LAMARCOMM - 19 Jan 2008 18:14 GMT You dont get the "standard" voicemail waiting icon?
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> WM5 phone (HTC Wizard) > [quoted text clipped - 5 lines] > aren't around to see this at the time, then you don't know it's happened. > I've lost several important messages through this. Anteaus - 23 Jan 2008 01:28 GMT All I get is a tiny, almost imperceptible 'blip' in the top bar. This is so similar to the half-dozen other such icons (too grand a word) as to go unnoticed. As such it's useless as an indicator.
Yet, we have this pointless "Today" screen which tells us all sorts of needless information, but which completely omits the one fact you DO NEED to know- that someone is urgently trying to contact you!
IMHO the whole design is an excercise in 'Specification over function' - my ancient Ericsson phone does this kind of thing properly, despite its small B& W screen and limited keypad. The WM5 phone with its color touchscreen and qwerty keypad phone does not.
The other advantage of the B&W screen is that it can be seen at a glance, whereas the color screen is functionally like those 1970's LED watches, you know, where you had to keep pressing a button to see the time. :-/ A total PITA, and obsolete once LCDs were perfected.
If you think I'm somewhat underwhelmed with the phone aspects of this technology, then you got the drift. Whoever designed it... never tried to actually USE it. Having a computer in my pocket is cool. Having a phone that constantly embarrasses me by goofing-up on basic functions is not.
> You dont get the "standard" voicemail waiting icon? Todd Allcock - 23 Jan 2008 17:19 GMT > All I get is a tiny, almost imperceptible 'blip' in the top bar. This is so > similar to the half-dozen other such icons (too grand a word) as to go > unnoticed. As such it's useless as an indicator. How does that differ frm most mobile phones? My Nokias all used a similar "o_o" (cassete tape) icon just like my WinMo phone.
> Yet, we have this pointless "Today" screen which tells us all sorts of > needless information, but which completely omits the one fact you DO NEED to > know- that someone is urgently trying to contact you! Fair enough- a missed calls/voice mail status bar i the Today screen would be appropriate, but I wouldn't call the info it does present as "useless."
> IMHO the whole design is an excercise in 'Specification over function' - my > ancient Ericsson phone does this kind of thing properly, despite its small B& > W screen and limited keypad. The WM5 phone with its color touchscreen and > qwerty keypad phone does not. I think you're misunderstanding the intended market for a WinMo Pro (PPC) phone. It's a PPC first, and a phone (a very distant) second. If you want a phone with soe PDA functions, WinMo Pro is likely not for you.
> The other advantage of the B&W screen is that it can be seen at a > glance, whereas the color screen is functionally like those 1970's > LED watches, you know, where you had to keep pressing a button to > see the time. :-/ A total PITA, and obsolete once LCDs were perfected. Is there a single mono-screen phone left on the market? ((That's not designed for emerging nations.) Pick on WinMo all you want, but the use of a color display isn't something they do differently than anyone else.
> If you think I'm somewhat underwhelmed with the phone aspects of this > technology, then you got the drift. You wouldn't be alone. When people ask about mine, I usually joke "it can do e-mail, the web, GPS, play movies and music- it does everything except make a phone call!"
> Whoever designed it... never tried to > actually USE it. I disagree- I think those who designed it just realize that making it a good PHONE might compromise it's primary PDA functions. For example, a "good phone" has buttons- a good ol' 12-key dial pad. I don't want that on a PDA- I want a huge display that takes up most, if not all, of the device's face, to maximize display size and minimize device size. A good phonehas a simplistic menu structure with limited options for quick access to important features- again, I don't want that- my PPC phone is essentially a laptop substitute, and needs to perform any number of esoteric tasks- simplicity of function is NOT something I desire- this is where the iPhone got it wrong, IMO. It has a slick UI and prides itself on "ease of use" but achieves that by leaving out a myriad of features and functions it's hardware is capable of but it's designers thought might make it "too complicated."
> Having a computer in my pocket is cool. Having a phone that > constantly embarrasses me by goofing-up on basic functions is not. Then you have the wrong device _for you_. For me, the "computer" is the more important part- the phone is secondary. Were it the other way around, I'd have a different device, like a WinMo Standard (non-touchscreen, typically with a 12-key dialer), or a Nokia Symbian OS device.
Do I think MS could improve the WinMo Pro OS? Of course. My fear is that, unfortunately, they're leaving that task to OEMs, who, frankly, are dwindling to a single company- HTC. If that's the trend, I rather see MS step up and design phone hardware as well, and OEM it through HTC if necessary like they did the Zune through Toshiba.
Sven - 24 Jan 2008 02:25 GMT So now that we have complained and rebutted, how about a mitigation suggestion. One of the nice things about WM is if you don't like how it does something, it is extensible and somebody might have fixed it, or more accurately, provided it.
SBSH Phoneweaver is an add-on with Today Screen plug-in that can give you a nice big voicemail icon, and count, among a lot of other nice to have phoneish things that aren't standard-out-of-the-box with WM Pro. http://www.sbsh.net/products/phoneweaver/
If you look I bet there are some free such Today screen items out there.
Just curious, BTW, doesn't the left soft key say "Notification" anytime you have one of those imperceptible icons on the top bar, missed call, voicemail, etc. Mine seems to.
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>> All I get is a tiny, almost imperceptible 'blip' in the top bar. This is > so [quoted text clipped - 76 lines] > step up and design phone hardware as well, and OEM it through HTC if > necessary like they did the Zune through Toshiba. Anteaus - 24 Jan 2008 10:56 GMT I'll check that out, thanks.
However, I cannot see how it is 'moaning' when I pay for a premium product which cannot properly perform the functions of a basic one. The design-shortcomings are fundamental in nature, and should have been rectified before the product ever hit the shelves.
Not that the phone section is the only part to be riddled with ergonomic bugs. I've since realised that the Today screen shows only one due appointment when in fact several are due er.. um... T-O-D-A-Y. Again this is clearly a major coding blooper, and one which can lead to embarrasing mistakes, and loss of business-cred for the user.
I wondered if a WM6 unit might be any better, but I think I already know the answer.
A colleague in the know about such things commented that I should have bought a pocket PC and separate phone instead, that in his experience the combo units never work well. . I now see the wisdom of his advice.
> SBSH Phoneweaver is an add-on with Today Screen plug-in that can give you a > nice big voicemail icon, and count, among a lot of other nice to have > phoneish things that aren't standard-out-of-the-box with WM Pro. > http://www.sbsh.net/products/phoneweaver/ Todd Allcock - 24 Jan 2008 22:31 GMT
> Not that the phone section is the only part to be riddled with ergonomic > bugs. I've since realised that the Today screen shows only one due > appointment when in fact several are due er.. um... T-O-D-A-Y. Again this > is clearly a major coding blooper, and one which can lead to > embarrasing mistakes, and loss of business-cred for the user. "Loss of business cred?" That's a bit dramatic, isn't it? Like many perceived "flaws" it actually works fine when you bother to learn how and why it works like it does.
Actually, while I don't fullyagree with the designers' decision, it's by intent- not a "major coding blooper."
The Today screen has two primary functions: it is supposed to give a LOT of info "at a glance" PLUS be a "quick launch" screen for the underlying apps, so the Calendar plug-in, by design, shows your _current_ and _next_ appointments only- not your agenda for the entire day.
While I'd like it to be more configurable, I understand the design decision (even if I don't flly agree)- it's a quick display of what you're supposed to be doing now, and what you're supposed to be doing next, with a one-tap method of opening the whole calendar to see your full schedule for the day. So, you're always one tap away from protecting your "business cred."
There's only so much real-estate on the Today screen- if you had, say, 6 items scheduled for today and it displayed them all, it'd scroll the other info off the screen (like Tasks, E-mail, etc.), making one of the Today screen's main features (one-tap access to most information) far less usable.
I suppose an alternative would be to go with the iPhone/HTC Touch style of home screen and replace the current/next listed appointment with an icon/button to launch the calendar app and give no visual listing at all, but that's even less useful than the current design. Your beef seems to be that a "Today" screen should contain your agenda for Today. In that case, I'll agree it's crummy name. If they called it the "Home Screen" or the "Overview" would you feel better?
> I wondered if a WM6 unit might be any better, but I think I already know > the answer. You do. WM6 was an incremental upgrade. Essentially WM6 should've probably been called "WM5 Second Edition" but I suspect that the release of Apple's iPhone last June prompted MS' marketing department to declare "look, we've got something new, too!"
Having said that, I prefer WM6 for it's HTML e-mail support in the Messaging app (finally!) and VoIP support (seamless VoIP integration into the existing phone app- when on WiFi, my phone will receive VoIP calls as well as cellular without having to run any resource-intensive 3rd party VoIP app.)
> A colleague in the know about such things commented that I should have > bought a pocket PC and separate phone instead, that in his experience the > combo units never work well. . I now see the wisdom of his advice. I used to do that, but dropping from two devices to schlep around to just one is worth the tradeoffs to me. As many folks wiser than myself have said, Windows Mobile is the "Swiss Army Knife" of mobile devices- the Swiss Army Knife is not useful because it combines excellent versions of knives, screwdrivers, bottle-opener, scissors, corkscrew, etc., but because it gives you access to admittedly mediocre versions of all those items in one compact unit.
No one in their right mind would use the screwdriver in a Swiss Army Knife if a real screwdriver was also handy, but carrying the knife means you have some sort of screwdriver with you always. Similarly, my Windows Mobile phone gives me admittedly mediocre equivalents of a phone, a video iPod, a Blackberry, a digital camera, a GPS, an eBook reader, and even a small laptop in one device only a little larger than a deck of cards. I've even posted my replies to you in this thread with it (which hopefully explains, if not excuses, any typos!) THAT'S the magic of Windows Mobile- it's the proverbial jack-of-all-trades... and master of none!
Finally, as Sven pointed out, virtually any deficiency or shortcoming of a WinMo device can be patched up with 3rd-party apps and utilities. There are a myriad of Today plug-ins and enhancers available, as well as complete replacements for the included PIM apps (Contacts, Calendar, Tasks.) Unfortunately, I can't offer any specific suggestions, since I've never found a need for any of them- the included PIM functions work well enough for me.
Sven - 25 Jan 2008 01:09 GMT I agree with a lot of what Todd says in response to this. Maybe it isn't moaning when you complain about things you think the device should do, but if it did everything that everyone complained about, it would be a nightmare of bloat. While it does have a tremendous amount of capability out of the box, enough so that a large majority never do anything to it, the device is really a software platform. I bet you have a PC with windows on it at home, (or a MAC). Did you take it out of the box and it meets all your needs, or did you install other software? Actually that isn't quite fair because most PCs out of the box, have significantly more loaded on them than just what MS provides.
This isn't much different. The unit does a lot, but I bet most everyone has an area in which they wish it did something more to their liking. Like I said though, a lot of that can be mitigated. Should you have to pay some third party for things you think should be there to begin with? Maybe not, but I shouldn't have to pay extra for what you want, that I don't need, nor should you have to shell out for what I think is lacking. That is what it would come down to if everyone's desires were met out of the box.
I actually can recommend some additions. Take a look at some of the other SBSH products like Pocket Breeze to help your Today screen issues. There are also products at www.spbsoftwarehouse.com that extend a lot of the functionality. Pocket Informant and Agenda Fusion also add a lot. I realize I am pointing to pay solutions. There are actually many excellent freeware and shareware offerings that do things you want. I tend to gravitate to the commercial products because many have been around a long time, have a history of providing support and upgrades, and I can depend on their stability. I also like to support the ISVs because it is good for the platform. If you are of a mind to, you can Google for PPC or Windows Mobile) Freeware and find several sites that cater to that.
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> I'll check that out, thanks. > [quoted text clipped - 24 lines] >> phoneish things that aren't standard-out-of-the-box with WM Pro. >> http://www.sbsh.net/products/phoneweaver/ Anteaus - 25 Jan 2008 16:54 GMT > I agree with a lot of what Todd says in response to this. Maybe it isn't > moaning when you complain about things you think the device should do, but > if it did everything that everyone complained about, it would be a nightmare > of bloat. No... I don't expect it to have every feature imaginable, in fact expandability is the advantage of a phone with an OS, instead of a unit like a Blackberry which has a fixed set of functions, take it or leave it.
The issues that do arise are ones of a fundamental nature though, and that is the area where things SHOULD work right. But, in many cases, they don't.
Coming back to the Today appointments issue, I would add that the screen says: -5 Unread messages. -2 Tasks in-progress. -Appointment: Dentist at 09:40
The inference here is perfectly clear: A numerical tally of items is being shown, and there is ONE appointment today. (whereas in fact there are several!) To me there is no issue of interpretation here, only that the onscreen text was not proofread. If it had been, the gaffe would have been spotted.
In fact, the useability issues stem mostly FROM feature-bloat, rather than causing it.
I could list numerous examples, but I'll just add one more, namely that although the unit sports a USB port, it is not a USB mass-storage port as we know it, Jim. As such it cannot be used for mundane tasks like transferring files via a PC driveletter. At least, that is, not unless you are prepared to install a whole raft of invasive software onto every PC, and then transfer the data to a special device-descriptor, a task which can only be performed within Windows Explorer, and nowhere else.
I imagine it's been done like this for the sake of "ActiveSync" - But again, the designers clearly didn't have the foresight to realise that in making it like this they have crippled the USB interface as a means of transferring files to or from a PC. I don't know what percentage of owners use ActiveSync, but on the balance I would have thought this specialised USB port represents a net loss of functionality as compared to a standard one.
Todd Allcock - 25 Jan 2008 18:07 GMT > No... I don't expect it to have every feature imaginable, in fact > expandability is the advantage of a phone with an OS, instead of a unit like > a Blackberry which has a fixed set of functions, take it or leave it. To be fair, there's quite a bit of 3rd-party development for the Blackberry OS, but not nearly as much as thre is for Windows Mobile.
> The issues that do arise are ones of a fundamental nature though, > and that is the area where things SHOULD work right. But, in many [quoted text clipped - 10 lines] > there are > several!) I see your point, but that's YOUR inference. When there's only one task or e-mail, it still reports "1 unread e-mail" or "1 Active Task" rather than list the actual contents of the e-mail or task. This in itself tells you the Appointments plug-in acts differently than the others, for good or bad.
> To me there is no issue of interpretation here, only that the > onscreen text was not proofread. If it had been, the gaffe would > have been spotted. This is the way it's been as long as there have been PPCs. If it were a "gaffe" rather than an intended design issue, SOMEONE might have noticed it since "the gaffe" surfaced in April 2000! ;-)
Again, my guess is that a visual display of where you needed to be next was likely deemed more useful than "6 appointments today."
> In fact, the useability issues stem mostly FROM feature-bloat, rather > than causing it. Perhaps, but there's always a balance- each user has a different list of features that are critical to them, and will see everything else as "bloat." I'll wager my "bloat" is different than yours!
> I could list numerous examples, but I'll just add one more, namely > that although the unit sports a USB port, it is not a USB mass-storage > port as we > know it, Jim. True. This is a pet peeve of mine as well, but it seems to be a MS mindset- their Zune portable media players are also "invisible" to a PC's file system and can only be read/written to with the Zune sync software.
> As such it cannot be used for mundane tasks like transferring > files via a PC driveletter. At least, that is, not unless you are > prepared to install a whole raft of invasive software onto every PC, > and then transfer the data to a special device-descriptor, a task > which can only be performed within Windows Explorer, and nowhere else. Yep. There are a bunch of workarounds- programs you can install on a PPC to simulate a USB Mass Storage device, or, my preferred solution- the PPC File Explorer can access network shares, so you can transfer files back and forth from PPC to PC over WiFi.
> I imagine it's been done like this for the sake of "ActiveSync" - > But again, the designers clearly didn't have the foresight to realise > that in making it like this they have crippled the USB interface as > a means of transferring files to or from a PC. Again, you assume these shortcomings are "gaffes" or "oversights" rather than intentional design decisions. Again, while I don't always agree with the decisions, they are intentional.
Furthermore, if you investigate how the device works (i.e. RTFM) this is explained- no "inferences" are necessary. In any ca e, now that you know how this "gaffe" operates, you can either adapt to it to find a workaround/replacement app.
> I don't know what percentage of owners use ActiveSync, I'd say darn near all, at least until recently. Back when PPCs were mostly business/enterprise devices Activesync was simply a necessary component of syncing PIM data and file transfer. However, as more WM phone-based devices fall into the hands of non-business users, I see a number of people who don't bother with Activesync (just as they never synched/connected their former "dumbphones" despite the fact that the ability to do it was available.)
> but on the balance I would have thought this specialised USB port > represents a net loss of functionality as compared to a standard one. While I can't speak for the designers, I assume the idea was simplicity/protection. From the start, the concept was that these devices were "PC Companions" designed to portably carry your most useful/important data with you. The idea was (is) that dropped the device in it's cradle, and it automagically synced data WITHOUT user decisions or intervention- your PIM data, files, even media just updates without you having to worry about copying the 3rd-quarter sales report from the device's Excel subfolder to the desktop. Hence, UMS (USB Mass Storage) was probably not only considered unnecessary, but actually more "dangerous" since manually cutting and pasting files might lead to more mishaps (i.e. copying an older file over a newer one, etc.) not to mention more complicated since the likelihood is that you'd manually have to toggle between UMS and sync modes (like you have to do now to switch WM phones between Activesync mode and PAM ("Phone as Modem") mode to use the phone's internet connect from a PC.
Maybe we need a different version of the OS for power users- leave a more restricted "WM Professional" for the corporate types and a new "WM Technical" for we geeks! ;-)
Personally my biggest beef with WM from day 1 (well, day 2- on "day 1" I was still reading the manuals and trying to decide whether to use the "Windows CE Services 2.11" disc my Casio E-100 came with, or to try the "new" Activesync 3.0 download from MS, but I digress...) is the whole "PC Companion" concept. Today's WM devices are mini-computers in their own right (I still have an old Toshiba Tecra Win95 laptop with less memory, storage, and a slower clock-speed than the PHONE I'm keying-in this reply on!), yet WM devices are still designed as if they're desperate to jack into the nearest PC to get anything done.
Thankfully most of the shortcomings are addressed via 3rd party utilities, but given the raw power of these devices, it seems odd that you can't, for example, rename a file extension or edit a shortcut with the built-in utilities.
But again, compared with other mobile platforms (Palm OS, iPhone) it's actually amazing what tools ARE included that can potentially bugger-up your device completely. There are probably a half-dozen things I dowith File Explorer alone that would force me to hard-reset to recover from. It's hard to imagine RIM, Appleor Nokia giving me that type of power to use (or abuse!) While I don't agree with everything, I can understand and appreciate the tightwalk between useability, simplicity and security the designers have to walk. Unfortunately, the old adage that "if you try and please everybody, you end up pleasing nobody" is probably true of many of the decisions made.
It's easy to paint the designers as out-of-touch or incompetent when you see "obvious flaws" but look at it from the idea of making the device as usable, yet as malleable as possible, and it makes more sense. Take your Today/Calendar example- while you are complaining that "6 upcoming appointments" is better for you than "Dentist 9:40", I'd argue that "Dentist 9:40" is far more useful- I can tell at a glance without launching the calendar app that by 9:45, I'll need to be sitting in an uncomfortable chair while my own personal Lawrence Olivier asks me "Is it safe?" before lnflicting his professionally-trained, sadistic horrors upon me... ;-)
James - 27 Feb 2008 01:23 GMT ... usually I don't reply to such railings ... this is not the forum for your complaints... who made the device in question?
I purchased the HTC Touch and its Today screen rocks! It has large area for missed email, calls and text messages as well as the soft key 1 has "Notification" written on it! Perhaps you can return the device (30 day policy).
Also, finding or making a program to augment a missed call has been down. Pop over to ppcgeeks.com and start your complaint there.
If you get a change, look at the HTC Touch and HTC Crusier.
-James
> WM5 phone (HTC Wizard) > [quoted text clipped - 5 lines] > aren't around to see this at the time, then you don't know it's happened. > I've lost several important messages through this.
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