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Pocket PC Forum / End Users / Wireless / December 2004iPAQ 5550 Green Light no connection
Hi All I'm at my wits end. I have an iPaq 5550 which connected to my Belkin 802.11g router right out of the box about six months ago. Something must have changed and now I get the green light and double arrow signifying that the iPaq has connected to the router, but it doesn't show up on the DHCP Client List on the Belkin software and will not connect to the Internet. I've tried doing all sorts of driver updates, hard reboots and setting changes but nothing works. Any thoughts? Thanks and regards Michael Rowe Is it possible the router has been changed to an 802.11g only mode versus an 802.11b only or 802.11b/g mixed mode? Are you using a hex WEP key on the iPAQ 5550 versus an Ascii WEP key, if your using WEP? Does the WEP, or WPA, key match the access point? Have you tried turning off WEP/WPA on the access point and the iPAQ to see if its a key problem? Are you broadcasting the SSID from the access point? If not, did you configure the correct SSID on the iPAQ? Do you get a valid IP, ie. a 192.168.X.X.X address and not a 169.X.X.X address from the access point? Use these tools to check that... http://www.cam.com/vxipconfig.html http://www.cam.com/vxutil.html Can you ping the access point and other desktops on your LAN? Use vxUtil for that... Is your Connection Manager setup correctly? http://theillustratednetwork.mvps.org/WM2003/Connection_Manager/ConnectionManage r.html See this document from HP for help using WiFi on your device... http://h200001.www2.hp.com/bc/docs/support/SupportManual/c00157709/c00157709.pdf  SignatureAl Jarvi (MS-MVP Windows Networking) Please post *ALL* questions and replies to the news group for the mutual benefit of all of us... The MS-MVP Program - http://mvp.support.microsoft.com This posting is provided "AS IS" with no warranties, and confers no rights... > Hi All > [quoted text clipped - 8 lines] > > Michael Rowe Hi Al Thanks for getting back to me. See below for answers to the points you've raised: > Is it possible the router has been changed to an 802.11g only mode > versus an 802.11b only or > 802.11b/g mixed mode? - I've checked that and the router is set to mixed > Are you using a hex WEP key on the iPAQ 5550 versus an Ascii WEP key, > if your using WEP? - I have WEP disabled on the router and have selected "Disabled" on the Data Encryption part of the Configure Network Authentication screen on the iPaq > Does the WEP, or WPA, key match the access point? - Same as above - both are disabled. My choices on the router side are 64 bit or 128 bit and I've bypassed them both and set the router to security mode "Disabled" > Have you tried turning off WEP/WPA on the access point and the iPAQ to > see if its a key problem? - Doesn't solve the problem! > Are you broadcasting the SSID from the access point? If not, did you > configure the correct SSID on > the iPAQ? - The router is broadcasting "belkin64g" and this is mirrored in the "network name" box on the Configure Wireless Network screen > Do you get a valid IP, ie. a 192.168.X.X.X address and not a 169.X.X.X > address from the access ? point? Use these tools to check that... - When I try to ping the 192.168.2.1 IP address (that of the router) from the iPaq it is unsuccessful > http://www.cam.com/vxipconfig.html > http://www.cam.com/vxutil.html > Can you ping the access point and other desktops on your LAN? Use ? vxUtil for that... - Don't seem to be able to. ? Is your Connection Manager setup correctly? The version of the operating system shown in the connection manager document is different to mine. I'm reviewing the HP document now, although it too shows different screens. What sort of baffles me is that the green light is on and the arrows indicate there's an active connection there - does this indicate that there's an encryption issue? Ie the connection is sound it's just that neither side is talking the same language. I'm also surprised that when I do the complete reboot thing some of the residual setting in the connections manager remain instead of the iPaq returning to its virginal factory settings. Joe, thanks again for your help with this, any further insights will be greatly appreciated. Regards Michael Rowe It does seem to be - although the version of > http://theillustratednetwork.mvps.org/WM2003/Connection_Manager/Connec > tionManager.html > See this document from HP for help using WiFi on your device... > http://h200001.www2.hp.com/bc/docs/support/SupportManual/c00157709/c00 > 157709.pdf > Al Jarvi (MS-MVP Windows Networking) > Please post *ALL* questions and replies to the news group for the > mutual benefit of all of us... The MS-MVP Program - > http://mvp.support.microsoft.com This posting is provided "AS IS" with > no warranties, and confers no rights... > <mi.rowe@student.mbs.edu> wrote in message > news:1104106367.842286.237630@z14g2000cwz.googlegroups.com... > > Hi All > > I'm at my wits end. I have an iPaq 5550 which connected to my Belkin > > 802.11g router right out of the box about six months ago. Something > > must have changed and now I get the green light and double arrow > > signifying that the iPaq has connected to the router, but it doesn't > > show up on the DHCP Client List on the Belkin software and will not > > connect to the Internet. I've tried doing all sorts of driver > > updates, hard reboots and setting changes but nothing works. Any > > thoughts? Thanks and regards > > Michael Rowe Are you running the latest ROM and WiFi drivers on your device? For example on my iPAQ 5555 I have these updates installed in this order... 1. http://h18007.www1.hp.com/support/files/handhelds/us/download/20669.html 2. http://h18007.www1.hp.com/support/files/handheldiPAQ/us/download/20968.html 3. http://h18007.www1.hp.com/support/files/handhelds/us/download/21711.html The big list of available upgrades, patches, etc... http://h18000.www1.hp.com/support/files/handheldiPAQ/us/locate/105_5643.html I don't understand the statement about the "The version of the operating system shown in the connection manager document is different to mine. I'm reviewing the HP document now, although it too shows different screens." The screen shots were taken on an iPAQ 3835 running the WM2003 OS and are identical to my current iPAQ 5555 other than a reference to a D-Link card in the network card list along with the addition of the integrated 802.11b and Bluetooth hardware in the same list. The D-Links was an add-on 802.11b card I used with the 3835 versus the integrated 802.11b on the 5555. Have you recently changed firmware on the access point/router? I had an issue with my Linksys BEFSR41 recently were reflashing the firmware fixed an issue with its internal DHCP server not handing out an IP to my iPAQ... Lastly, sometimes... 1. Powering off the iPAQ, removing the battery for 5-10 seconds, then reinstalling the battery fixes issues like this. 2. A hard reset may also be in order... SignatureAl Jarvi (MS-MVP Windows Networking) Please post *ALL* questions and replies to the news group for the mutual benefit of all of us... The MS-MVP Program - http://mvp.support.microsoft.com This posting is provided "AS IS" with no warranties, and confers no rights... |
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