Well I went on line to HP and tried to use their online chat to resolve my
iPaq 5555 problems.  It sent me to India I believe because of the names.
Anyway, the person trying to help me had no clue what they were talking
about.  I called HP on the landline and talked to tech support.  (Great help
by the way).  While I was talking to him, I kept getting "help" from the
online chat.  I told the live tech support guy what I was receiving from the
online chat.  He was amazed.  Anyway, my recommendation is not the use the
online chat-they don't know what they are talking about.  Use the landline
tech support.
Ken